SSIS
BASAVARAJA S J
Project Manager
Summary
Resourceful Project Manager with 15+ years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in Digital banking- Payments, Retail and Microfinance IT development and Operations.
Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
15
15
years of professional experience
1
1
Certification
4
4
Languages
Work History
Project Manager
Cognizant Technology Solutions
03.2022 - Current
- Track record in improving SLA from 82% to 98% and managing 30+ support resources including L1, L2 & L3
- Liaise with Academy for project level training needs and ensure training plans are made available based on skillset needs
- Ensure work-environment availability (infrastructure, relevant software, access etc.) to the project resources
- Initiate and drive Innovation, Transformation & Continual Service Improvement (CSI) programs.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Applied effective time management techniques to meet tight deadlines.
Service Delivery Manager
Cognizant Technology Solutions
Bangalore
05.2018 - 03.2022
- Hands on experience in managing entire portfolio Service Delivery - Leading Steercom and Service delivery meetings
- Delivery management for AML, FRM, Payments & Channels applications - Incident, Service, change and Problem management
- Project implementation of Digital banking - payment applications, also ensure the availability of Application to customers
- Identifying and reviewing Enhancements & bug fixes and closely worked with Vendor(dev) team for timely delivery of Enhancements and Bug fixes
- Involved in the all-project Phases of Requirement gathering, Planning, Development, Testing & Production release
- Act as POC to Plan, Prepare and execute DR drills and provide DR report with learnings and improvements
- Responsible for addressing inquiries, resolve problems, and mitigate risks for clients and internal management and team
- Implemented the automation projects and worked on initiatives for process improvement
- Prepare and review SOP document for support team and ensure timely update.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Managed third-party contracts to drive delivery of required services.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Facilitated completion of deliveries and verified documentation.
Industry consultant - Banking
IBM India
11.2014 - 05.2018
- Delivery management for Prepaid cards, Customer Acquisition, Demand List, Collections applications - Incident, Service, change and Problem management
- Closely work with Vendor(dev) team for timely delivery of Enhancements and Bug fixes
- Create and update of SSIS packages / SSRS packages as per the requirement
- Implemented Bio Dedupe engine through AFIS Library, and worked towards the development of In house Dedupe application for client
- Implemented the automation projects and worked on initiatives for process improvement using Winautomation and Excel-VBA
- Migration of ETL application (SSIS to IBM Datastage application) and reporting application (SSRS to Cognos)
- Prepare and review SOP document for support team.
Manager
WNS Global Services
06.2014 - 11.2014
- Automated the Report generation process working with automation team - involved in identifying the automation cases, requirement gathering, design and testing
- Leading of BAU (MIS) team which supports in regulatory report and performance report and ensuring the deliverables delivered within the SLA.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Senior Associate - MIS
TESCO HSC
11.2011 - 06.2014
- Extensively worked on dotcom store Range Operation on daily basis
- Automated the process using Excel-VBA programming
- Managing the Waste and Availability of dotcom range operation
- Lead the Xmas ranging setup during the period.
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Senior Executive - IT
Janalakshmi Financial services (Jana Small Finance Bank)
09.2008 - 11.2011
- Involved in all project phases such as Requirements Analysis, Gap analysis, Business Process Definition, Testing and post go-live support
- Involved in Preparation of System Requirement Specification Document, Change request Document, Technical Design document and standard Operating Procedures document
- Providing (Handholding) end user support post go live till stabilization
- Work with vendor on development projects and bring them for closure
- Incident Management: Track, monitor, prioritize and resolve issues.
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Streamlined operations to maximize business efficiency and profits.
Education
MBIT - Dos in Commerce -
University of Mysore
B. Com (Accounting & Finance) - undefined
Govt. Arts & Commerce college Hassan, University of Mysore
Skills
Project Managementundefined
References
Available on request.
Certification
PMP - Project Management Professional
Software
SSRS
MS SQL
RPA - Winautomation
SFDC
ISO-8583
JTRAC, Manage Engine, Techassist
Timeline
Project Manager
Cognizant Technology Solutions
03.2022 - Current
Service Delivery Manager
Cognizant Technology Solutions
05.2018 - 03.2022
Industry consultant - Banking
IBM India
11.2014 - 05.2018
Manager
WNS Global Services
06.2014 - 11.2014
Senior Associate - MIS
TESCO HSC
11.2011 - 06.2014
Senior Executive - IT
Janalakshmi Financial services (Jana Small Finance Bank)
09.2008 - 11.2011
MBIT - Dos in Commerce -
University of Mysore
B. Com (Accounting & Finance) - undefined
Govt. Arts & Commerce college Hassan, University of Mysore
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