BASAVARAJU N
BANGALORE
Summary
Focused telemarketing professional successful at converting cold calls into sales. Persuasive communicator and dynamic motivator with engaging style. Talented at generating leads, gaining new customers and building loyalty from first contact. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements, and business correspondence. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
9
9
years of professional experience
30
30
years of post-secondary education
Work History
Tele Caller
Idea
2015.06 - 2015.12
- 6 months experience as a tele caller
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
Billing Executive
Sri Shankara Cancer Hospital
2016.01 - 2024.08
- Worked as a receptionist for the last 3 years at Sri Shankara Cancer Hospital
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Trained junior staff members on proper billing practices, contributing to an overall increase in team productivity and accuracy levels.
- Provided excellent customer service to clients, addressing concerns and queries related to their bills promptly and professionally.
- IP BILLING ,ADMISSION AND DISCHARGES,Mainly as cashier.
Medical Representative
The Ruby Mill Private Ltd
2023.01 - 2023.08
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Education
SSLC -
Government High School Sunkeahalli
Bengaluru, India04.2013
Bharathiya Samskrithi Vidya Peetha
Bengaluru, India 2001.04 - 2015.01
Bachelor of Commerce - Accounting And Taxiation
Janatha Vidyalaya
Bengaluru, India 2001.04 - 2018.01
CTTC (Computer Teacher Training Course) -
BALC
Bengaluru, India01.2014
Skills
Goal-Oriented
Objection handling
Customer Service
MS Office
Data Entry
Email and Telephone Etiquette
Warm Calling
Relationship Building
Product Knowledge
Call Center Operations
Product Sales
Personal Information
- Father's Name: NAGARAJU
- Date of Birth: 08/24/97
- Gender: MALE
- Nationality: INDIAN
- Marital Status: UNMARRIED
- Religion: HINDU
Languages
KANNADA,ENGLISH,HINDHI
Intermediate (B1)
Tamil Telugu
Beginner (A1)
Disclaimer
I HEREBY DECLARE THAT ALL THE ABOVE INFORMATION FURNISHED BY ME IS TRUE AND BEST OF MY KNOWLEDGE
Interests
Cricket
Music
Dance
Timeline
Medical Representative
The Ruby Mill Private Ltd
2023.01 - 2023.08
Billing Executive
Sri Shankara Cancer Hospital
2016.01 - 2024.08
Tele Caller
Idea
2015.06 - 2015.12
Bharathiya Samskrithi Vidya Peetha
2001.04 - 2015.01
Bachelor of Commerce - Accounting And Taxiation
Janatha Vidyalaya
2001.04 - 2018.01
SSLC -
Government High School Sunkeahalli
CTTC (Computer Teacher Training Course) -
BALC