BASEERA KHYRUNNISA SHAIK
SERVICE MANAGER
Nellore,AP
Summary
Dynamic Service Manager with a proven track record at Lakshmi Prasanna Honda, enhancing customer satisfaction through innovative service strategies and effective team training. Skilled in customer service management and relationship building, I excel in resolving issues promptly, leading to significant improvements in service processes and overall client experience.
Overview
8
8
years of professional experience
Work History
Service Manager
Lakshmi Prasanna Honda
NELLORE Mini Bi Pass Road Nellore (Remote)
02.2018 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Education
B Com . Computers ., -
Vidyodaya English Medium School
Nellore 04.2001 -
Skills
Customer service
Relationship building
Customer service management
Problem-solving
Timeline
Service Manager
Lakshmi Prasanna Honda
02.2018 - Current
B Com . Computers ., -
Vidyodaya English Medium School
04.2001 -