Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Basharath Kareem

Customer Service
Mysuru
Basharath Kareem

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
years of professional experience
6
years of post-secondary education
6
Certifications
4
Languages

Work History

Amazon.Uk
Nagpur

Customer Service Representative
07.2023 - Current

Job overview

  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Updated account information to maintain customer records.
  • Advise Customer as per the policy and convenience the customer

IGT Solutions
Bhopal

Customer Service Representative
01.2021 - 05.2023

Job overview

  • Indigo voice and chat Blended process
  • Response the customer calls and convince the customer on their on going issue
  • Give the instant resolution as per the protocol
  • Rescheduling and Cancellation of flight as per customer convenience
  • All flight related issues of customer where resolved
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Ajio
Bhopal

Customer Service
01.2020 - 12.2020

Job overview

  • Immediately brought critical issues to customer service manager for resolution.
  • Updated customer service database with new information, address changes and contact details.
  • Coordinated product shipments with correct freight company.
  • Monitored front areas so that questions could be promptly addressed.
  • Kept high average of performance evaluations.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.

Education

Little Gems Hugh School
Mysuru

10th from Science
06.2017 - 05.2018

University Overview

Sam Global University
Bhopal

Bachelor Of Engineering Technology from Computer Engineering
06.2019 - 11.2023

University Overview

Boys Model Higher Secondary School
Kerla

+2 from Science
06.2018 - 05.2019

University Overview

Skills

Sales expertise

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Certification

Taramanadla science state level

Timeline

Customer Service Representative
Amazon.Uk
07.2023 - Current
Customer Service Representative
IGT Solutions
01.2021 - 05.2023

Dekho apna Desh tourism Goverment of India

01-2021

International Innovation Bangkok

01-2021
Customer Service
Ajio
01.2020 - 12.2020

Data privacy Government of India

01-2020
Sam Global University
Bachelor Of Engineering Technology from Computer Engineering
06.2019 - 11.2023
Boys Model Higher Secondary School
+2 from Science
06.2018 - 05.2019
Little Gems Hugh School
10th from Science
06.2017 - 05.2018

Taramandala science national

01-2009

Taramanadla science state level

11-2008

Taramandala Mathematics state level

01-2006
Basharath KareemCustomer Service