Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Basharath Kareem
Customer Service
Mysuru
Summary
Overview
4
years of professional experience
6
years of post-secondary education
6
Certifications
4
Languages
Work History
Amazon.Uk Nagpur
Customer Service Representative
07.2023 - Current
Job overview
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Advise Customer as per the policy and convenience the customer
IGT SolutionsBhopal
Customer Service Representative
01.2021 - 05.2023
Job overview
- Indigo voice and chat Blended process
- Response the customer calls and convince the customer on their on going issue
- Give the instant resolution as per the protocol
- Rescheduling and Cancellation of flight as per customer convenience
- All flight related issues of customer where resolved
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Ajio Bhopal
Customer Service
01.2020 - 12.2020
Job overview
- Immediately brought critical issues to customer service manager for resolution.
- Updated customer service database with new information, address changes and contact details.
- Coordinated product shipments with correct freight company.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
Education
Little Gems Hugh SchoolMysuru
10th from Science
06.2017 - 05.2018
University Overview
Sam Global University Bhopal
Bachelor Of Engineering Technology from Computer Engineering
06.2019 - 11.2023
University Overview
Boys Model Higher Secondary SchoolKerla
+2 from Science
06.2018 - 05.2019
University Overview
Skills
Sales expertise
undefinedCertification
Taramanadla science state level
Timeline
Customer Service Representative
Amazon.Uk
07.2023 - Current
Customer Service Representative
IGT Solutions
01.2021 - 05.2023
Dekho apna Desh tourism Goverment of India
01-2021
International Innovation Bangkok
01-2021
Customer Service
Ajio
01.2020 - 12.2020
Data privacy Government of India
01-2020
Sam Global University
Bachelor Of Engineering Technology from Computer Engineering
06.2019 - 11.2023
Boys Model Higher Secondary School
+2 from Science
06.2018 - 05.2019
Little Gems Hugh School
10th from Science
06.2017 - 05.2018
Taramandala science national
01-2009
Taramanadla science state level
11-2008
Taramandala Mathematics state level
01-2006
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