BASHEERUNNISA SHAIK

Client: Cisco Global & Meraki Hilton (S&F Domain)

• Process: Order Management
• Modify the orders by using the oracle tools (discount adjustment, cancel the service parts adding the additional parts, matching the order totals).
• Handled IT calls related transaction and also booking related transaction.
• Working on order creation, order validation, price, discount issue etc.
• Working on order changes and order cancellation.
• Resolving the issue through chat with requester.
• Maintaining good customer relationship with requestors or end customers.
• Assisting the juniors to resolve the case and monitoring the case flow and assignments of the cases.
• Working on Quote conversion issues and Quote cancellation.
• Attending weekly huddles to discuss the errors.
• Applying and releasing the holds on the orders by using Oracle R12.
• Strictly following SOP and process updates to ensure the accuracy while processing the orders.
• Preparing daily productivity reports.
• Conducted regular audits of order and quote processes to ensure compliance with company policies, industry regulations, and internal standards.
• TOOLS USED: Sales Force, Cisco Service Contract Center (CSCC), Cisco commerce Workspace (CCW), OracleR12, PEGA, Connect Dots, Fax Master, Deal check point.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Worked effectively in fast-paced environments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.

• Directly supported to CEO and Executive Team.
• Prioritized emails, received incoming calls, scheduled board meetings.
• Booked conference rooms, arranged out of town conferences, travel and hotel accommodations.
• Microsoft Office, Windows XP, Microsoft Word, Excel, Power Point, Quick Books Pro, Outlook, 10-Key by touch.
• Assisted with booking flights, made lunch appointments.
• Created, prioritized and modified documents making the office more efficient using Excel, spread and Data sheets.
• Answered all in-coming calls.
• Typed up all contracts for clients and briefed them with the CEO.
• Took dictation and handled all financial records.
• Handled confidential material at the highest level.
• Performed research, data collection, statistic compilation, document generation as necessary to complete special projects and price quotes.
• Made airline, hotel, and ground transportation arrangements, both domestic and international.
• Utilized discretion and judgment at all times in dealing with executive's direct reports, as well as communication with customers and vendors via telephone and email.
• Updated and organized reports.
• Provided personal assistance when needed to executive who travelled extensively.
• Monitored email and replied on behalf of the CEO on related issues
• Provided and coordinated team building events to Junior and Senior Assistants
• Maintained strict confidentiality with sensitive information, financial documents, records and personal matters.
• Travel assistant to CEO for all major engagements.
• Work Profile

• To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries.
• To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
• To maximize revenue by converting enquiries, recognizing business prospects and opportunities to upsell venue services.
• To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
• To exercise effective listening to capture relevant information and provide a premium experience for the guest
• To liaise with all departments to ensure the best service is provided to our customers.
• To ensure that all work meets company standards and is according to training given; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details.
• To create daily floor sheets detailing reservations. To have an in-depth knowledge and understanding of the operation of the business including all food and drink menus ensuring the ability to provide a thorough response to customer enquiries.
• To undertake general administration duties.
• To attend training sessions and team meetings as required and to be involved and contribute to these.
• Sr. Reservation Executive
• Optimized operational efficiency by redesigning processes, systems, and workspaces for increased productivity.
• Implemented cost-saving measures through reevaluation of supply chain management practices.
• Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.