Bashira Shaik
Banglore
Summary
Personable and dedicated Customer Service Representative with extensive 7 years experience in edu tech and logistics industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
Product Support Representative
Jobbox technology ( Able jobs )
Banglore
01.2024 - Current
- Resolving customer/ student queries via phone, chat email by maintaining 100% SLA.
- Onboarding newly joined students every to their particular course.
- scheduling students' mock interviews, checking the trainer or the interviewer joined the scheduled classs or not.
- Answering live chat inquiries from clients/students resolving them with proper resolution.
Customer Support ( SME)
Uncle delivery express
Banglore
03.2021 - 12.2023
- Developed strategies to improve team productivity, efficiency, and customer service standards.
- Resolving the assigned tickets on a daily basis and maintaining 100 % SLA.
- Having experience in CRM tolls such as ZOHO, Zendesk, Exotel, Genisys,ozontel
- Provided technical support to team members when needed.
- creating MDS monthly reporting by using Excel and publishing hourly reports to the management
Customer Support( International & Domestic)
Lalamove india pvt
Banglore
03.2019 - 03.2024
- Handling international live support maximum of 200 live chats with 100% customer specification.
- onboarding drivers to the platform on a daily basis.
- Handled high-customer escalation such as social media and grievance escalation with the support of management.
Customer Support
porter logistics
Banglore
04.2018 - 02.2019
- handling customer escalation via call and email.
- Arranging the vehicles as per the customer's requirement.
Customer Service Representative
ola cabs
Banglore
01.2016 - 07.2017
- Handled driver support and handled escalation.
- Identifying drivers fraud booking by using GPS tracking.
Education
BCOM - Human Resourc
RJS College
Kormangala05-2015
Skills
- Microsoft Excel and PowerPoint
- Reporting Services
- SQL understanding
- CRM: Exotel,ZOHO,zendesk ozontel genysis ameyo
- Performance Tracking
Accomplishments
- 2times Best Performer award
- appreciation emails from the clients
- Received an award from the management as the best team player
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Telugu
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Beginner
A1
Timeline
Product Support Representative
Jobbox technology ( Able jobs )
01.2024 - Current
Customer Support ( SME)
Uncle delivery express
03.2021 - 12.2023
Customer Support( International & Domestic)
Lalamove india pvt
03.2019 - 03.2024
Customer Support
porter logistics
04.2018 - 02.2019
Customer Service Representative
ola cabs
01.2016 - 07.2017
BCOM - Human Resourc
RJS College
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