Bashira Shaik
Banglore
Summary
Personable and dedicated Customer Service Representative with extensive 7 years experience in edu tech and logistics industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
8
8
years of professional experience
Work History
Product Support Representative
Jobbox technology ( Able jobs )
Banglore
2024.01 - Current
- Resolving customer/ student queries via phone, chat email by maintaining 100% SLA.
- Onboarding newly joined students every to their particular course.
- scheduling students' mock interviews, checking the trainer or the interviewer joined the scheduled classs or not.
- Answering live chat inquiries from clients/students resolving them with proper resolution.
Customer Support ( SME)
Uncle delivery express
Banglore
2021.03 - 2023.12
- Developed strategies to improve team productivity, efficiency, and customer service standards.
- Resolving the assigned tickets on a daily basis and maintaining 100 % SLA.
- Having experience in CRM tolls such as ZOHO, Zendesk, Exotel, Genisys,ozontel
- Provided technical support to team members when needed.
- creating MDS monthly reporting by using Excel and publishing hourly reports to the management
Customer Support( International & Domestic)
Lalamove india pvt
Banglore
2019.03 - 2024.03
- Handling international live support maximum of 200 live chats with 100% customer specification.
- onboarding drivers to the platform on a daily basis.
- Handled high-customer escalation such as social media and grievance escalation with the support of management.
Customer Support
porter logistics
Banglore
2018.04 - 2019.02
- handling customer escalation via call and email.
- Arranging the vehicles as per the customer's requirement.
Customer Service Representative
ola cabs
Banglore
2016.01 - 2017.07
- Handled driver support and handled escalation.
- Identifying drivers fraud booking by using GPS tracking.
Education
BCOM - Human Resourc
RJS College
Kormangala2015-05
Skills
- Microsoft Excel and PowerPoint
- Reporting Services
- SQL understanding
- CRM: Exotel,ZOHO,zendesk ozontel genysis ameyo
- Performance Tracking
Accomplishments
- 2times Best Performer award
- appreciation emails from the clients
- Received an award from the management as the best team player
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Telugu
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
Tamil
Beginner
A1
Timeline
Product Support Representative
Jobbox technology ( Able jobs )
2024.01 - Current
Customer Support ( SME)
Uncle delivery express
2021.03 - 2023.12
Customer Support( International & Domestic)
Lalamove india pvt
2019.03 - 2024.03
Customer Support
porter logistics
2018.04 - 2019.02
Customer Service Representative
ola cabs
2016.01 - 2017.07
BCOM - Human Resourc
RJS College