BASID HAMDULE

• Would be working on quotations and itineraries for DUBAI UAE , BALI, THAILAND & DOMESTIC INDIA products
• Have to handle and support on ground services remotely
• Attend and be accountable for B2B agent's queries and communication follow ups
• Working with Travel Agents for the closure.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

Supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations.

• Increased revenue by implementing new ideas that resulted in full occupancy daily
• Coordinated and implemented sales and marketing activities of the property
• Communicated with existing and prospective clients to establish a strong professional relationship
• Responsible for the preparation of property budgets and ensure purchases are within the budget
• Developed additional selling skills with associates on how to recommend additional products and services to increase sales
• Supervised management of housekeeping, front office, security, and building/grounds maintenance
• Reviewed and analyzed monthly revenue numbers, stats, and guest comments and took appropriate action to improve
• Updated no shows and corrected wrong status of bookings to avoid force check-in
• Ensured properties are recording their walk-in and other offline source bookings in our system tally CRS and PMS URN count including revenue
• Conducted daily pre-check-in audits for the OTA rooms and BYG audit in Krypton and marked room black in Krypton if it is not up to OYO standards and unblocked when it is resolved
• Interacted with guests to get good feedback reflecting for your hotel and increase delight % and reduce Unhappy %
• Provided reservation services to guests and visitors in a hotel setting
• Ensured fulfillment of needs and requirements of guests who obtained prior reservations
• Instructed and communicated to guests, visitors, and customers on corporate policies and regulations
• Ensured comfort to guests and customers through reservation services.

• Process all reservation requests from customers
• Provide clerical support to the reservation staff
• Change or cancel reservations at the request of customers
• Answer and respond to customers on reservation inquiries
• Receive reservation orders through phone, fax, or email
• Provide reservation services to guests and visitors in a hotel setting
• Ensure fulfillment of needs and requirements of guests who obtained prior reservations
• Instruct and communicate to guests, visitors, and customers on corporate policies and regulations
• Ensure comfort to guests and customers through reservation services.

• Helping customers to check in and checkout in data-based system (I D S)

• Helping customers choose appropriate insurance packages