BASID HAMDULE

• Created promotional materials to increase sales of tour packages.
• Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
• Conducted market research to identify potential opportunities for growth.
• Assisted customers in selecting appropriate tours based on their budget and preferences.
• Provided detailed information on destinations, tourist attractions, weather conditions and visa requirements.
• Compiled reports on customer feedback to improve service levels.
• Processed payments from customers using credit cards or other payment methods such as PayPal or bank transfer.
• Monitored changes in rules and regulations concerning international travel and visas.
• Answered queries via phone, email or face-to-face contact regarding visas, passports, currency exchange rates.
• Advised clients on insurance policies and other travel related services.
• Maintained up-to-date knowledge of all aspects of the travel industry including fares, tariffs and regulations.
• Ensured that all bookings were accurately entered into the system and invoiced correctly.
• Attended trade shows to promote company services.

• Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
• Developed, implemented, and enforced operational policies and procedures.
• Ensured compliance with applicable laws, regulations and industry standards.
• Led cross-functional teams in the development of new products and services.
• Coordinated and managed operations activities to ensure all processes ran smoothly.
• Established partnerships with external organizations such as customers or vendors for mutual benefit.
• Evaluated current systems and processes to determine if they are meeting organizational goals.
• Established quality assurance standards across all departments within the organization.
• Led operational strategies for a company, enhancing efficiency and customer satisfaction.

Supervising Guest Service Agents, Night Auditors, and bell staff to ensure total guest satisfaction. Provide guidance and direction to all associates to ensure they are adhering to all hotel policies, standards, procedures and regulations.

• Increased revenue by implementing new ideas that resulted in full occupancy daily
• Coordinated and implemented sales and marketing activities of the property
• Communicated with existing and prospective clients to establish a strong professional relationship
• Responsible for the preparation of property budgets and ensure purchases are within the budget
• Developed additional selling skills with associates on how to recommend additional products and services to increase sales
• Supervised management of housekeeping, front office, security, and building/grounds maintenance
• Reviewed and analyzed monthly revenue numbers, stats, and guest comments and took appropriate action to improve
• Updated no shows and corrected wrong status of bookings to avoid force check-in
• Ensured properties are recording their walk-in and other offline source bookings in our system tally CRS and PMS URN count including revenue
• Conducted daily pre-check-in audits for the OTA rooms and BYG audit in Krypton and marked room black in Krypton if it is not up to OYO standards and unblocked when it is resolved
• Interacted with guests to get good feedback reflecting for your hotel and increase delight % and reduce Unhappy %
• Provided reservation services to guests and visitors in a hotel setting
• Ensured fulfillment of needs and requirements of guests who obtained prior reservations
• Instructed and communicated to guests, visitors, and customers on corporate policies and regulations
• Ensured comfort to guests and customers through reservation services.

• Process all reservation requests from customers
• Provide clerical support to the reservation staff
• Change or cancel reservations at the request of customers
• Answer and respond to customers on reservation inquiries
• Receive reservation orders through phone, fax, or email
• Provide reservation services to guests and visitors in a hotel setting
• Ensure fulfillment of needs and requirements of guests who obtained prior reservations
• Instruct and communicate to guests, visitors, and customers on corporate policies and regulations
• Ensure comfort to guests and customers through reservation services.

• Helping customers choose appropriate insurance packages

• Helping customers to check in and checkout in data-based system (I D S)