Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

BASID PATEL

Pune

Summary

Experienced IT pro skilled in infrastructure management, server admin, and tech support. With 8 years as a Windows sys admin, I focus on designing, deploying, and optimizing IT infrastructure for reliability and performance. Primary role: Level 2 Delivery and Operations Support Engineer. Known for problem-solving, analytical mindset, quick learning, and adaptability.

Overview

10
10
years of professional experience

Work History

Infrastructure Consultant Management

Infosys
Pune
01.2023 - Current
  • Provided technical guidance and support to customers on infrastructure architecture, design, implementation and operation.
  • Performed capacity planning for customer's IT infrastructure.
  • Identified areas of improvement in customer's current IT environment and recommended solutions.
  • Monitored performance of deployed systems and identified potential issues before they become problems.
  • Resolved complex technical issues related to customer's IT infrastructure components such as servers, storage devices, network equipment.
  • Participated in project meetings with internal teams or customers to discuss progress or resolve issues.
  • Maintained inventory records for hardware assets associated with customer projects.

Technical Remote Engineer

Rockwell Automation
06.2021 - 11.2022
  • Managed 500+ servers globally, performing proactive upgrades and maintenance.
  • Utilized monitoring tools like Uptime, SolarWinds, Oracle, and HUB.
  • Administered Active Directory, handled tasks like cloning and load balancing.
  • Worked with Veritas and VEEM for backups, analyzed log files, and customized VM resources.

Technical Service Engineer

Fujitsu - Pune
05.2019 - 06.2021
  • Managed 3 key accounts (MAB, WHB, Centrica)
  • Led team tracking and report generation
  • Proficient in ServiceNow and TfSnow ticketing
  • Ensured Incident Management goals met, emphasizing customer perspective and SLA adherence
  • Managed Windows server systems (2008, 2012, 2016) including Active Directory, DNS, DHCP, and Group Policy
  • Knowledgeable in ITIL practices for Incident/Request/Change Management
  • Participated in Change Management and other ITIL processes
  • Contributed to work instructions and knowledge base
  • Resolved incidents, determined problems, and conducted root cause analysis per SLAs
  • Monitored and optimized global system performance
  • Maintained Group Policy infrastructure based on policies and guidelines
  • Created and managed virtual infrastructure (VMWare ESX 6.0 & 6.5, Virtual Center)
  • Designed, managed, and upgraded VMWARE infrastructure
  • Used VMware update manager for baselines
  • Conducted Windows patching through ITCM tool.

System Engineer

Atos - Pune
02.2014 - 05.2019
  • Coordinated initial tasks, tracked team progress, and generated reports
  • Managed virtual infrastructure creation and maintenance
  • Provided high-end infrastructure support, ensuring user satisfaction through incident management
  • Oversaw Windows server systems (2003, 2008, 2012) operation and maintenance
  • Supported various Windows solutions and configurations, including Windows Clustering
  • Proficient in Active Directory, DNS, DHCP
  • Managed Virtualization Environment with VMWare ESX 5.5 & 6.0, Virtual Center
  • Created, configured, and allocated virtual machines, installed VM Tools, and managed resources
  • Implemented templates, deployed VMs, and allocated resources
  • Established Clusters and High Availability for optimized performance
  • Proficient in cloning technology (hot & cold)
  • Managed Snapshots, Cloning, Migrations, and fine-tuned VMware servers and resources
  • Configured user access through Virtual Center
  • Organized tasks, events, and alarms
  • Utilized BMC PATROL, BMC, HP SIM, and Shavlik Tool
  • Oversaw security patch deployment and server maintenance following standard methodologies
  • Conducted Windows patching through Shavlik.

Education

B.C.S -

Azam Campus, Pune University
01.2013

12th -

Azad College, Little Flower High School
01.2010

10th -

Little Flower High School
01.2007

Skills

  • Server Administration
  • VMware
  • Active Directory
  • DNS
  • DHCP
  • Backup Solutions
  • Monitoring and Management tool
  • Windows Server Environment
  • Troubleshooting and Issue Resolution
  • Resource Optimization
  • Patch Management

Personal Information

Date of Birth: 11/30/1990

Languages

  • English
  • Hindi
  • Urdu

Timeline

Infrastructure Consultant Management

Infosys
01.2023 - Current

Technical Remote Engineer

Rockwell Automation
06.2021 - 11.2022

Technical Service Engineer

Fujitsu - Pune
05.2019 - 06.2021

System Engineer

Atos - Pune
02.2014 - 05.2019

B.C.S -

Azam Campus, Pune University

12th -

Azad College, Little Flower High School

10th -

Little Flower High School

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