Basil Issac
Thrissur
Summary
I have graduated my academic qualifications in hospitality. I also hold several industry certifications, including those for front-office and customer-handling work, as well as logistics. In both my personal and professional life, hard work, positivity and a commitment to learning have been my strengths.
Overview
9
9
years of professional experience
Work History
Production Manager
Mullackal Industries Pvt. Ltd.
Ernakulam
05.2023 - 03.2024
- Developed and implemented production schedules to ensure timely completion of projects.
- Monitored the daily operations of the production team, providing guidance and support as needed.
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Maintained accurate records of production data such as labor costs, output, and quality control results.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Resolved conflicts among personnel within the department when necessary.
Senior Process Expert
Maersk Global Service India Pvt. Ltd.
Navi Mumbai
02.2022 - 04.2023
- Provided expertise to clear out workflows and create invoices within SAP
- Worked with clients in resolving all requirements related to the enhancement of their workflow, including corrective actions and resolutions
- Resolved problems concerning transportation and logistics systems, including imports and exports, shipping and receiving, as well as customer issues
- Operated and maintained a database to ensure performance, accuracy, and integrity of data
- Monitored and analyzed purchases by the procurement team in assure quality and quantity assurance
- Documented physical supply chain processes, such as cycle times, or system Bows.
Senior Process Executive (Voice)
Cognizant Tech. Solutions
Navi Mumbai
06.2019 - 01.2022
- Had to build the order according to the customer's request so that the customers get connected to the network
- Remediate the problems raised in the orders submitted
- Had to make calls to the dealers for verification of the order's placed and for the invoice purpose
- Had to handle the HIT tickets raised by the dealers and remediate the issue so that the dealers won't face trouble with the orders
- Handling the customers complaints and remediating the issues so that the customer doesn't face any interruption in the service
- Scoping the orders build and remediate if the is any issue with the orders so that the customer don't face any complications in future.
Customer Executive
Oliver Treads
01.2018 - 06.2019
- Handle the customers, check in the rates and to provide them with proper material
- Coordinate & plan the orders according to the stocks left
- Handling the bills and coordinating with the company for the next order.
Front Office Supervisor
Olive Nest Pvt. Ltd.
11.2015 - 12.2017
- Handling the guests and their queries
- Looking after the employee and to trainee them according to the hotel standards
- Looking after the inventory and to prepare day to day list.
Trainee Manager
McDonald's Restaurant
06.2015 - 10.2015
- Handling the guests and their queries
- Taking orders at the counter
- Handling the kitchen with the orders
- Helping out the assistant manager with the inventory.
Education
B.Sc. In Hospitality - Hospitality Management
Apeejay Institute of Hospitality, Mumbai
Mumbai01.2015
Higher Secondary Certificate - Science Education
Ramsheth Thakur College, Mumbai
Mumbai01.2012
Secondary Certificate -
Ramsheth Thakur College, Mumbai
Mumbai01.2010
Skills
- Logistics
- Customer Support
- Guest Relations
- IT skills: Microsoft Office, Advance computer knowledge
- Interpersonal Communication
- Teamwork and Collaboration
- Good grasping and sense of responsibility
- Calm Under Pressure
Accomplishments
- Have received a certificate for going Extra Mile (Best performer) from Maersk.
- Have also received a certificate for the best performer from cognizant.
- Won the group project on how to setup a theme dinner for a restaurant.
- Secured first position in University Inter-college fest 2015 and have won many groups dance competitions
- Have won best trainer at Elevate Dance Academy.
Personal Information
- Gender: Male
- Marital Status: Married
- Date of Birth: 02/18/1993
- Nationality: Indian
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Malayalam
Advanced (C1)
C1
References
References available upon request.
Timeline
Production Manager
Mullackal Industries Pvt. Ltd.
05.2023 - 03.2024
Senior Process Expert
Maersk Global Service India Pvt. Ltd.
02.2022 - 04.2023
Senior Process Executive (Voice)
Cognizant Tech. Solutions
06.2019 - 01.2022
Customer Executive
Oliver Treads
01.2018 - 06.2019
Front Office Supervisor
Olive Nest Pvt. Ltd.
11.2015 - 12.2017
Trainee Manager
McDonald's Restaurant
06.2015 - 10.2015
B.Sc. In Hospitality - Hospitality Management
Apeejay Institute of Hospitality, Mumbai
Higher Secondary Certificate - Science Education
Ramsheth Thakur College, Mumbai
Secondary Certificate -
Ramsheth Thakur College, Mumbai
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