Basil Jose
Team Leader
Palakkad,Kerala
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed.
Overview
4
4
Languages
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Team Leader
Tech Mahindra Ltd
chennai, Tamilnadu
11.2016 - 10.2020
- Led team of 20 members while providing exceptional customer service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
- Implemented new working processes which delivered continued improvements.
- Contributed to interviewing process and made new hire recommendations.
- Motivated and trained employees to maximize team productivity.
Education
Bachelor of Engineering - Electronics And Communications Engineering
KVM College of Engineering ,cherthala
Kerala 09.2012 - 10.2016
Skills
Technical Support
Client Service
Supervision
Teambuilding
Microsoft Office
Multitasking abilities
High-volume dining
Collaboration
Timeline
Team Leader
Tech Mahindra Ltd
11.2016 - 10.2020
Bachelor of Engineering - Electronics And Communications Engineering
KVM College of Engineering ,cherthala
09.2012 - 10.2016