BASIL K BENNY

Order Management

• Enter and troubleshoot Sales Orders in a basic configure to order Environment ,including validation of Price, commission, and configuration of materials categorized as Made-to-Order - (MTO) subjected to the price book and Quotes.
• Manage the backlogs of assigned open sales orders.
• Analyze selling price , quotations and purchase orders (PO) according to company pricing strategies.
• Verify shipping modes and terms based on purchase orders and customer requests.
• Creating manual and sample orders, and verifying inventory levels across multiple plants as per the request from sales and marketing team.
• Resolve discrepancies and order issues across departments quickly to meet shipment Service Level Agreement (SLA) and lead times.
• Handled escalations and Urgent order request (Rush orders)
• Handled both export orders and domestic orders.

Warranty Replacement

• Enter the warranty request received through outlook
• Warranty validation of materials with original SOs.
• Order creations are processed for both free of charge and for a free depending on the order request.
• Determine shipment based on customer requirements.
• Provide the tracking number to the customer after shipment.

Return on Material Authorization

• Validate return materials against original sales orders and created RMA-type orders (Returns).
• RMA applicable for defective items, shipment damages, agent errors , customer errors.
• Verify the Return notes in the purchase order and confirm the reason for the RMA
• Ensure the amount in Purchase order is eligible for return according to the return policy.
• Verify material availability prior to processing the return request.

Accounts payable

• Handle PO and Non-PO invoices following the prescribed process.
• Perform manual payment initiation, validate the payments and facilitate payment clearing.
• Investigate and resolve discrepancies and issues related to the invoices.
• Implement Quality checks for posted invoices following the prescribed procedures.
• Review and audit posted invoices randomly to ensure that payments are accurate.

Travel and expense

• Verify and process travel expense claims across various regions.
• Audit and review activities performed by the processing team for quality assurance and disbursement.
• Review aged and pending invoices,investigating root causes for any delays.
• Interact directly with clients on major projects.
• Prepare dashboard reports and month-end closing files.
• Reload cards for onsite employees.
• Implement process improvement projects and initiatives aimed at enhancing client satisfaction and reducing costs.
• Perform manual posting as required.
• Managing Generic mailbox and assigning the Queries to the Team Members.
• Assign work to team members daily, prioritizing task accordingly.
• Cross-trained across all regions in Travel and expense.