BASIL KURIAKOSE

• Formed, developed & Led IT operations including planning/upgrading and envisioned the entire technology infrastructure for group of companies (100+ outlets, multiple regional and corporate offices)there by ensuring a strong IT environment
• Built and Led a cross functional team of technology facilitators (System engineers, Network engineers,Web designers, etc.)
• Managed multiple projects and initiatives throughout the entire project life cycle; held full responsibility for project staffing, infrastructure, designing, budgeting, and execution of 50 + outlets regional and corporate offices across India.
• Built and managed centralized Data center for ERP, Billing software's, NAS server, FTP Server ,WSUS server etc..
• Implemented and maintained MPLS and IPsec VPN's for group of companies
• Defined business process, application, and technology requirements for multiple applications across all business units (F&B, Multiplex and News daily)
• Lead implementation of Biometric systems and integration o f systems at different locations via VPN to support payroll team.
• Implemented DVR/NVR across the group for monitoring
• Drove Implementation of toll free number, call centre and war rooms for group companies
• Implemented and managed multiple web sites for all verticals under the group.
• Took the lead on Customization and hosting of various open source software for group of companies.
• Initiated and coordinated the implementation of digital division to Manage social media platforms for group of companies
• Implemented and enhanced communication systems by introducing Software based IPPBX for Call Centre
• Coordinated IT purchase, Vendor Management and vendor payouts.
• Initiated and drove Email migration and setup (Zoho, Google workspace, O365)
• Led the implementation of Zabbix for network monitoring
• Led the project for migration of tally ERP 9 to tally prime and setup the cloud infr to manage the data ina single location.
  

• Managed the IT Operations Resources by providing direction regarding strategic planning,organizational development, staffing, performance management, contract negotiations, and support for the distribution facilities as well as for multi-site distribution centers.
• Responsible for the operation, production, and management of all information systems for the technology area including the Networks, Servers, Desktops, Call Centre equipment's, Camera surveillance system, Video Communication Systems, Applications
• Managing Team Size of 20+ engineers South Region and Supervised them for Platforms manufactured by HP Servers, IBM and Dell with Windows Server 2008/2012 operating systems and SQLServer Databases maintaining the reliability, readiness, and availability on a 24/7 basis.
• Supervised general hardware and infrastructure requirements for the company's IT operations based on the company's objective indicators and marketing/production requirements.
• Designing backup strategy and managing scheduled/ unscheduled backups as per the backup plan through Acronics Backup.
• Assessing organizational requirements for security, implementing security software systems(Symantec) against various attacks and executing backup strategies
• Managed providers, maintenance contracts, quotations, and purchases.
• Complied with the company's and user's requirements regarding all IT systems information.
• Provided and maintain documentation of the server infrastructure.
• Worked with the management and executive staff to determine technology needs.
• Managed team of employees, overseeing hiring, training and professional growth of employees

• Install new/rebuild existing servers and configure hardware, peripherals, services, settings, directories,storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems such as accounting, collaboration or other business software.
• Contribute to and maintain system standards.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Provide user support, as needed. Investigate and troubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Maintenance
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Upgrade and configure system software that supports accounting, messaging and collaboration applications per project or operational needs.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.Configure CPU, memory, and disk partitions as required.
• Maintain data center environmental and monitoring equipment.
• Established network specifications and analyzed workflow, access, information and security requirements

• Ensured smooth functioning of the Program in all the client locations (Schools) in the allocated Zone.
• Responsible for training, hiring and supervising Resource Engineers/Field Engineers.
• LAN /WAN hardware and software installation Trouble shooting TCP/IP related issues.
• Remote and on-site troubleshooting and resolution at client locations.
• Coordinating with Network team for Network activity.
• Completely Responsible for preparing of Daily Process Checklist.

Hardware support and maintenance