Basil Varghese
Nedumbassery
Summary
Results-oriented Branch Manager with 7 years of expertise in foreign exchange services, skilled in operational management and driving sales. Proven ability to market financial products while ensuring regulatory compliance. Adept at fund allocation and leveraging strategic initiatives for sales growth. Committed to promoting a culture of improvement and professional growth within teams.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager
Lulu Forex Pvt Ltd.
Angamaly, Kerala
04.2024 - Current
- Developed marketing strategies to promote branch services and products.
- Maintained accurate records of transactions and customer interactions.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Evaluated operational processes regularly in order to identify areas for improvement.
- Increased efficiency and drove branch revenue by optimizing daily operations.
SENIOR EXECUTIVE
EBIX CASH WORLD MONEY LTD.
Cochin Airport
02.2018 - 03.2024
- Executed buying and selling of foreign currencies to maximize profitability.
- Managed funds in foreign currency and INR to optimize returns.
- Updated database and documentation to ensure accuracy and compliance.
- Prepared daily MIS reports for informed decision-making.
- Conducted money transactions adhering to RBI guidelines.
- Maintained comprehensive inward and outward records for transparency.
Customer Service Associate
WHSMITH INDIA LTD
Cochin Airport
08.2015 - 02.2018
- Delivered courteous and friendly service to enhance customer experience.
- Resolved customer complaints and provided relevant information to ensure satisfaction.
- Balanced cash drawer by accurately counting cash at start and end of shifts.
- Contributed to team efforts by achieving related results as necessary.
Education
MBA - Financial Management
Bharathiar University
Distance Education01.2018
B.Com -
St.Anns College Angamaly
Angamaly01.2015
Plus Two -
GHSS Mookkannoor
Angamaly01.2011
S.S.L.C -
MGMGHSS Nayathode
Angamaly01.2009
Skills
- Customer relationship management
- Branch operations
- Compliance management
- Performance evaluation
- Marketing strategy development
- Financial analysis
- Team leadership
- Budget management
- Audit oversight
- Cash handling
Personal Information
- Date of Birth: 05/31/94
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Linguistic Literacy
- English
- Hindi
- Malayalam
References
Reference can be provided upon request
Timeline
Assistant Branch Manager
Lulu Forex Pvt Ltd.
04.2024 - Current
SENIOR EXECUTIVE
EBIX CASH WORLD MONEY LTD.
02.2018 - 03.2024
Customer Service Associate
WHSMITH INDIA LTD
08.2015 - 02.2018
MBA - Financial Management
Bharathiar University
B.Com -
St.Anns College Angamaly
Plus Two -
GHSS Mookkannoor
S.S.L.C -
MGMGHSS Nayathode