Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Basil Raju

Basil Raju

Kasargod

Summary

Technical Support Engineer with expertise in SQL database management and customer relationship management. Improved website performance and service availability while effectively resolving critical application issues. Strong problem-solving skills and interpersonal communication led to enhanced client satisfaction and retention.

Overview

3
3
years of professional experience

Work History

Technical Support Engineer

Empress Infotech
03.2020 - 08.2023
  • Delivered technical support for Shop BMW USA and Shop MINI USA web applications.
  • Monitored and maintained website performance and service availability.
  • Managed MS SQL Server databases and resolved application-level issues.
  • Provided client support, handled logs, and ensured smooth pre-order workflows.
  • Generated monthly sales and customer retention reports using Google Analytics.

Education

Bachelor of Technology - Information Technology

Cochin University College of Engineering
Kuttanadu
08.2018

Skills

  • Technical support
  • MS SQL Server
  • SQL database management
  • IIS
  • JIRA
  • QA Testing
  • Logs Monitoring
  • Microsoft Office
  • Customer relationship management
  • Interpersonal Communication
  • Problem-Solving

Timeline

Technical Support Engineer

Empress Infotech
03.2020 - 08.2023

Bachelor of Technology - Information Technology

Cochin University College of Engineering

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Basil Raju