BASITH AHMED KHAN
Chennai
Summary
My aim is to advance my career in all company organization to explore the new dimensions in this field by joining a professional & technically advanced organization. The organization should encourage a proactive approach; provide ample opportunities and exposure on professional and personal growth. I wish to keep expanding my knowledge base and applying it to achieve speedy growth of my organization, of people around me and of myself.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Finance Analyst
Barclays Global Service Centre
07.2022 - Current
- Risk and controls Financial Analyst Reviewed customer documents to ensure they meet the Anti-Money Laundering and Know Your Customer requirements.
- Prepared detailed documentation for all KYC reviews performed, including records of all customer interactions.
- Monitored customer accounts for suspicious activities and transactions based on established guidelines.
- Identified potential issues related to AML and KYC compliance in accordance with applicable laws and regulations.
- Performed due diligence investigations to verify customers' identity, background, and source of funds.
- Perform risk assessments on potential loan recipients based on credit rating, borrowing history, and other specific risk factors,using AS400, Debt manger, INSTINCT GBG,EQUIFAX,TRANSUNION and EXPERIAN search.
- Doing QC on agents who have implemented the ROI and plans based on customer's i&e analysis for BPF (Retail, Shopping ready and Motor ), in UKC (Credit card) Focus of work to check with the agents plan updating weather they have created the plan based on customers profile and if agent missed to check any plan to get expire before the maturity period.
- If customer has gone into Charge off status need to check any plan has been implemented based on customer's i&e profile and credit status.
- Need to validate the i&e of the accounts done by the agents Record loan denials and information basis for declining application. Monitor and report noncompliance with loan covenants.
- QC for calls will be monitored based on implementation of accurate payment plans for the customer accounts.
ORF Associate
Elsevier, a division of RELX India Private Limited
04.2021 - 06.2022
- To work as an integral part of the Order Renewals & Fulfilment department by providing outstanding customer experience to our internal and external customers
- Providing efficient, timely, and accurate service to Elsevier stakeholders in creating/managing agreements and coordinating the invoicing of electronic and print products
- Collaborate with other teams and colleagues and ensure requests are completed following the procedure according to the requirements
- Ensuring all the assigned activities orders/agreements/emails requests are processed within the agreed TAT & quality
- Responding professionally to customer queries by phone/ and e-mail using the Best Practice guidelines
- Being the key resource and support for the Account Manager in the sales process
- Assisting the sales person in preparing trials, agreements and liaise with Fulfilment to ensure the timely entitlement of the service; create proposals
- Providing flexible support for team members and other teams
- Demonstrate a positive and flexible approach to changing business priorities
- Handling EMEA and APAC stakeholders
- Planning and working effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate
Accounts & Operations
Axis International Trading Co.
10.2019 - 10.2020
- Providing support for clients and satisfying their needs
- Preparing regular client reports and attending client meetings
- Handling complaints and negotiations
- Maintaining a database of contact information
- Evaluating the financial aspects of business development
- Retaining existing customers
- Processing invoices timely and accurately
Senior KYC Analyst - Onboarding
Cognizant Technology Solutions
08.2016 - 08.2019
- Performed quality assurance checks on completed KYC files, ensuring accuracy and completeness while adhering to internal policies and regulatory standards.
- Maintained strong relationships with internal stakeholders, collaborating effectively to resolve issues related to client documentation or risk assessments.
- Increased accuracy in customer risk ratings by refining existing methodologies and incorporating additional data sources.
- Worked closely with legal and compliance teams to address any regulatory concerns or potential sanctions breaches.
- Promoted a strong compliance culture throughout the organization by raising awareness about the importance of KYC and AML in preventing financial crime.
- Achieved high levels of customer satisfaction through prompt resolution of queries related to KYC information or documentation requests.
- Assisted in updating policies and procedures to reflect changes in regulatory requirements while maintaining consistency across business lines.
- Participated actively in process improvement initiatives, identifying areas for optimization within the KYC function.
- Improved overall AML/KYC program effectiveness through regular audits and reviews of policies and procedures.
- Mitigated financial risks by identifying suspicious transactions and reporting them to relevant authorities.
- Enhanced KYC compliance by conducting thorough customer due diligence and risk assessments.
- Served as a subject matter expert on KYC matters, providing advice and support during internal audits or regulatory examinations.
- Contributed to business growth by ensuring timely completion of client reviews, minimizing potential delays in transaction processing.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Offered internal support for audit, compliance and reporting activities.
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
- Facilitated communication with onboarding team to gather information and onboarding documentation.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
Customer Support Executive
Sulekha.com New Media Pvt Ltd.
09.2014 - 03.2016
- Assigned the tasks of writing original content for different profile of customers coming from different fields like software development, computer training, Website Services, etc
- Handling customer queries through mail & Phone
- CMS (Complaint Management system, Venus)
- Interacting with the client on day-to-day basis for rapport building
- Coordinating with the Accounts Department and Release the Clients Payment
- Validating the paid business
- Co-operating with Sales team upon client’s request
- Responsible for developing content for Internet media communications
- Create method to provide feedback and Quality Assurance on identified error
- Handling team in the absence of Team Leader
- Providing Product Training to the New Joined
- Project bring back (Renewing the client)
- Generate content in a clear and precise manner according to client’s requirements, troubleshoot products and services to best fit their needs and expectations
- Open to change and contributes effectively for process inputs and innovation
Customer Service Executive
Magus Customer Dialog (Airtel) – Part Time
11.2011 - 11.2012
Education
M.B.A -
University of Madras
01.2016
B. Com - General
The New College
01.2014
XII - undefined
SVMHSS
01.2011
X - undefined
Immaculate Heart of Mary Matric School
01.2009
Skills
- Operating System: Windows7,8,81,10 (All Desktop Versions)
- Package: MS Office (Word, Excel, PowerPoint)
- Applications: Tally ERP9, CRM, Salesforce, Citrix, loansphere, Navigator
- AML compliance
- Decision-making confidence
- Enhanced due diligence
- Problem solving prowess
- Customer due diligence
- Process improvement strategies
- Risk assessment expertise
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 9 in the development of CONC & CRO.
Certification
- Course: Tally ERP.9
- Source: Genesis
LNGG
To read and write: English, Hindi and Tamil
To speak: English, Hindi, Tamil and Urdu
Hobbies and Interests
Hobbies: Playing PC games, Football, Cricket, Carrom, working out in Gym, Reading books.
Disclaimer
I hereby affirm that the above furnished details are true by my knowledge.
FUNCTIONAL SUMMARY
My present responsibility is to fulfil my work commitment, products promotion, Quality Check updating intermediary knowledge level and maintaining my top position in the organization with full of enthusiasm. A flexible novice ardent to learn innovative concepts with Self – Motivation, Team Spirit and Positive Disposition.
Timeline
Senior Finance Analyst
Barclays Global Service Centre
07.2022 - Current
ORF Associate
Elsevier, a division of RELX India Private Limited
04.2021 - 06.2022
Accounts & Operations
Axis International Trading Co.
10.2019 - 10.2020
Senior KYC Analyst - Onboarding
Cognizant Technology Solutions
08.2016 - 08.2019
Customer Support Executive
Sulekha.com New Media Pvt Ltd.
09.2014 - 03.2016
Customer Service Executive
Magus Customer Dialog (Airtel) – Part Time
11.2011 - 11.2012
B. Com - General
The New College
XII - undefined
SVMHSS
X - undefined
Immaculate Heart of Mary Matric School
- Course: Tally ERP.9
- Source: Genesis
M.B.A -
University of Madras
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