Experienced IT professional with over 10 years of industry experience.
Dynamic professional with 6+ years of experience in managing diverse technology projects, including Oracle BRM, ECE, PDC, and Kubernetes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Consultant
capgemini
Chennai
10.2022 - Current
Involved in various project lifecycle stages including Development, Deployment, System Testing, and System Integration Testing
Experience in pod deployment for BRM, ECE, PDC, and API, and in troubleshooting issues during the process
Proficient in handling StatefulSets, Services, PVC, Jobs, and ConfigMaps
Customized Helm charts and Docker images to meet business requirements for both out-of-the-box and custom components for MFT transfers
Worked on PDC Pricing components to create charge offers, discount offers, bundles, and packages
Developed PDC Setup components to create balance elements, impact categories, zone models, service event maps, RUM configurations, and selectors
Skilled in creating ChargeOffers and DiscountOffers, including NCR creation and tracking
Experienced in managing policy counters for data, dynamic quotas, metadata, balance elements, and value maps
Strong understanding of BRM, ECE, and PDC architectures
Experienced in Online Charging System (OCS)
Proficient in using CNCP GUI for configuring and loading policy configurations
Customized ECE extensions including PreRating, PostRating, and Gy Extension hooks
Modified Diameter Mediation specifications and the diameter dictionary to introduce custom AVPs
Involved in integrating ECE with Kafka for external system interactions and managing notifications generated by ECE with Kafka topics
Raised Service Requests (SRs) for issues encountered during development
Skilled in writing Seagull scripts
Proficient in opcode development
Developed various opcodes related to Safe Numbers (FNF), adjustments, and purchase deals/products.
Assistant Consultant
TCS
Chennai
09.2021 - 10.2022
Played a key role in providing both Level 1 (L1) and Level 2 (L2) support to ensure the smooth operation of critical systems and applications
Proficiently handled usage processing, manual billing, and adjustments, ensuring accurate and timely billing for customers and clients
Conducted thorough rerating processes to rectify billing discrepancies, resulting in improved billing accuracy and customer satisfaction
Expertly managed suspense recycle activities, ensuring that suspended transactions were processed promptly and efficiently
Led efforts in invoice regeneration, consistently delivering error-free invoices to customers, reducing billing disputes, and enhancing the overall billing process
Collaborated with cross-functional teams to analyze and resolve a wide range of consumer difficulties, ensuring prompt issue resolution and customer satisfaction
Developed and maintained comprehensive documentation for support procedures and issue resolutions, facilitating knowledge sharing and training for new team members
Actively participated in continuous improvement initiatives, proposing, and implementing process enhancements that streamlined support operations and reduced errors.
Systems Analyst
ramco systems
Chennai
12.2017 - 09.2021
Proficiently managed memory resources and executed opcode modifications in Oracle Billing and Revenue Management (BRM), optimizing system performance and functionality
Demonstrated a strong execution capability in delivering tailored solutions to customers, meeting their unique business needs using Oracle BRM and Elastic Charging Engine (ECE)
Possess insightful knowledge in the areas of rating, billing, invoicing, payment processing, and balance monitoring, ensuring accurate and efficient financial operations
Contributed to the architecture and design of Oracle ECE, ensuring it met the scalability and performance requirements of complex telecommunications systems
Played a crucial role in debugging rating and billing scenarios, identifying, and resolving issues to ensure accurate and timely customer billing
Leveraged expertise in writing shell scripts and programmed jobs for Oracle BRM, automating routine tasks and improving system maintenance efficiency
Actively participated in the design and implementation of the RE Loader for data loading, streamlining data migration processes and ensuring data accuracy
Collaborated with cross-functional teams in the creation and maintenance of the General Ledger, ensuring financial data integrity and compliance with accounting standards.
SENIOR SOFTWARE ENGINEER
HEXAWARE technologies
Chennai
03.2014 - 12.2017
Facilitated insightful daily analyses of substantial data volumes, ranging from 60 to 80GB, collected by applications database MSSQL from running batch processes on OS2200
Utilized Sqoop to efficiently transfer data from MSSQL to Hadoop Distributed File System (HDFS) for subsequent Extract, Transform, Load (ETL) processing
Conducted data cleansing and ETL operations using Hive, extracting essential information from the raw data to ensure data accuracy and integrity
Defined complex job flows and orchestrated data workflows using Oozie workflows, streamlining data processing tasks, and ensuring data availability for analysis
Coordinated data flow by exporting the final processed tables from HDFS back to MSSQL for further data processing and reporting
Employed SSAS (SQL Server Analysis Services) to establish relationships between various datasets and created SSAS cubes to provide multidimensional insights into data
Seamlessly connected SSAS cubes to user experiences, including Front-End Applications and visualization tools like Tableau and QlikView, enabling data-driven decision-making and reporting
Created and maintained an AWB (Air Waybill) archive repository on the Hadoop Cluster, extracting and storing AWBs from the Mainframe DMS2200 database as CSV files on HDFS
Managed a dedicated repository on HDFS for AWB data, ensuring accessibility and organization of critical data assets.
Education
B.E (ECE) -
05.2012
Skills
Oracle BRM
ECE
Oracle PL/SQL
Shell Script
Kubernetes
PDC
JAVA
Accomplishments
ACE Award for customer satisfaction (Hexaware)
Outstanding performance for critical issue resolving skill (Ramco)