Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Work Availability
Timeline
Bassam Saeed Khan

Bassam Saeed Khan

Delhi
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

An Experienced Specialist with more than 6 years of work experience in the internet industry. Skilled in subjects like International Relations & Political Science. Good knowledge of content optimization through Keywords & Metadata research for better search result. Additional skills include Marketing, International Business, Microsoft Word, Customer Relationship Management (CRM), and Customer Support. A strong diversified professional with a Master of Arts (M.A.) focused in Political Science from Jamia Millia Islamia and PGDM in International Business and Trade along with certifications in Digital Marketing.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Education Professional

Chegg Inc.
04.2022 - Current
  • Facilitating regular monthly meetings with partners to discuss workflow optimization, aligning with business requirements, and ensuring consistent content quality
  • Collaborating closely with cross-functional teams, including Expert Operations, Content Support & Moderation, and Marketing, to address project-related queries and promote synergy
  • Conducting interviews for prospective hires, contributing to the talent acquisition process, and delivering training sessions to enhance processes and performance
  • Managing book logistics according to business and team needs, ensuring efficient distribution and availability of required resources
  • Engaging in domain-specific ad-hoc projects, showcasing adaptability and proficiency in addressing diverse challenges
  • Successfully completed various projects, such as course mapping, competitors analysis, Cengage topic parsing validation, and taxonomy terms cleanup, demonstrating expertise in information organization and research methodology
  • Executed projects focused on search optimization, assisting students in finding relevant resources and conducting thorough content analysis to assess competitors' offerings.

Education Professional

Chegg Inc.
04.2019 - 04.2022
  • Developing comprehensive solutions for advanced questions derived from International Relations & Political Science textbooks, employing meticulous research and analytical skills
  • Providing online assistance to students worldwide by addressing domain-specific inquiries on the Chegg Website, ensuring prompt and accurate responses
  • Conducting thorough evaluations of solutions submitted by external answerers and partners, ensuring adherence to quality standards, and making necessary revisions or improvements
  • Creating and reviewing exam preparation materials, fostering effective study strategies and maximizing student success
  • Conducting in-depth video content reviews, ensuring clarity, relevance, and educational value.

Teacher

IK Education Center
03.2018 - 01.2019
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Differentiated instruction according to student skill level.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Graded projects, exams and assignments to track student progression.
  • Utilized behavior management skills to foster environment conducive to student learning.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Developed and implemented lesson plans based on curriculum objectives.
  • Assessed student performance through tests, quizzes, and other assessments.
  • Instructed students in academic subjects such as Political Science, History, English, Social Studies.

Senior Associate - Service Recovery

Wipro
09.2016 - 03.2018
  • Responsible for resolving customer queries and service requests received through email
  • Ensure service interactions are dealt with promptly including service recovery
  • Coordinate with internal teams to ensure the requests are closed in a timely manner
  • Deliver best-in-class customer experience in the service interactions leading to improved VOC
  • Identify gaps in existing processes and work with various project teams to drive improvements
  • Ensure SLAs, TATs, Productivity, and Quality metrics are met as per defined targets
  • Monitor the quality of responses and whether First time Right in providing resolution has been followed
  • Improve connection with customers through engagement activity and understand why customers have emailed and provide resolution
  • Train new batch of employees/colleagues about the process as per business requirement.

Education

Master of Arts (M.A.), Political Science and Government -

Jamia Millia Islamia
01.2017

PGDM, International Business, Trade, and Tax Law -

IMS, YMCA
01.2016

Bachelor of Arts (B.A.), Political Science and Government -

Delhi University
01.2014

Skills

  • Digital Content
  • Keywording
  • Search Engines
  • Taxonomy
  • Metadata
  • Customer Service Management
  • Content Management
  • Written Communication
  • Marketing Strategy
  • Digital Marketing
  • SEO
  • SMM

Certification

  • Digital Marketing Tools & Techniques, Simplilearn
  • Digital Marketing 101, Simplilearn
  • Facebook Ads 101, GrowthSchool

Accomplishments

  • Best Athlete, Somerville School, 01/2011
  • Best Defender, CBS college, DU, 02/2014
  • Second Position for academic excellence, YMCA, 05/2016
  • Q4 Star Performer, Chegg India, 12/2022
  • Q2 Star Performer | Bravo Award, Chegg India Pvt Ltd, 07/2023
  • R&R | H1- 2023 | Excellence award, Chegg India, 08/2023

Languages

English
First Language
English
Advanced
C1
Hindi
Upper Intermediate
B2
Urdu
Intermediate
B1

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Senior Education Professional - Chegg Inc.
04.2022 - Current
Education Professional - Chegg Inc.
04.2019 - 04.2022
Teacher - IK Education Center
03.2018 - 01.2019
Senior Associate - Service Recovery - Wipro
09.2016 - 03.2018
Jamia Millia Islamia - Master of Arts (M.A.), Political Science and Government,
IMS, YMCA - PGDM, International Business, Trade, and Tax Law,
Delhi University - Bachelor of Arts (B.A.), Political Science and Government,

Similar Profiles

CREATE PROFILE
Bassam Saeed Khan