Arindam Basu
Kolkata
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. A 24+ years Professional Manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
24
24
years of professional experience
Work History
Project Manager
EbixCash Limited
09.2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.
Service Manager
Vareli Tecnac
06.2022 - 09.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Project Manager
Bharat IT Services
07.2017 - 06.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
Specialist Team Lead
PCS Technology
02.2007 - 03.2017
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Optimized inventory management, minimizing waste and reducing costs.
- Facilitated workshops for professional development of junior staff members.
- Improved team collaboration by initiating regular strategy meetings.
- Streamlined project delivery processes, reducing completion times significantly.
- Implemented customer feedback system to inform product development.
Sr. Engineer- Customer Support
Lipi Data Systems
08.2002 - 02.2007
- Boosted system performance by designing and implementing efficient algorithms.
- Enhanced team collaboration with effective communication and leadership.
- Designed user-friendly applications to optimize client experience and satisfaction.
- Resolved technical issues to maintain seamless operations and minimize disruptions.
- Implemented innovative solutions for increased productivity and reduced costs.
- Conducted in-depth research to identify emerging technologies and apply them effectively.
- Reduced downtime by implementing proactive system maintenance and monitoring.
- Trained junior engineers to enhance skill set and maintain team excellence.
Customer Support Engineer
HCL Infosystems
08.2000 - 08.2002
- Maintained strong relationships with clients by consistently delivering timely, professional, and empathetic support services.
- Demonstrated exceptional analytical skills by diagnosing complex software issues promptly and escalating them when necessary.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.
Education
Diploma - Electrical Engineering
West Bengal State Council of Technical Education
Kolkata, India04-2000
Higher Secondary (12th) - Science
West Bengal Council of Higher Secondary Education
Kolkata, India04-1996
Madhyamik ( 10th ) - Science
West Bengal Board of Secondary Education
Kolkata, India04-1994
Skills
- Project management
- Project planning and development
- Client relations
- Budgeting and forecasting
- Risk management
- Document management
- Cost control
- Team bonding
- Inventory control
- Resource allocation
- Vendor management
- Multi-unit operations management
Languages
English
Bengali
Hindi
Timeline
Project Manager
EbixCash Limited
09.2022 - Current
Service Manager
Vareli Tecnac
06.2022 - 09.2022
Project Manager
Bharat IT Services
07.2017 - 06.2022
Specialist Team Lead
PCS Technology
02.2007 - 03.2017
Sr. Engineer- Customer Support
Lipi Data Systems
08.2002 - 02.2007
Customer Support Engineer
HCL Infosystems
08.2000 - 08.2002
Diploma - Electrical Engineering
West Bengal State Council of Technical Education
Higher Secondary (12th) - Science
West Bengal Council of Higher Secondary Education
Madhyamik ( 10th ) - Science
West Bengal Board of Secondary Education
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