BASWARAJ GOUD

• Advise 40+ patients a day on drug therapies and medication side effects, dosage
  amounts, and precautions
  Collaborate with 5 physicians, 2 researchers, and 10+ healthcare staff members to
  improve current medical protocols regarding patient care and medical label packaging
  Research medical information and provide evidence-based advice on best ways to
  operate immunization and vaccine clinics during COVID-19, leading to an 80% increase
  in visitors
  Created 75+ adverse event and product quality complaint reports per week, requiring
  accurate data entry from generating case queries, logging narratives, and sending
  reports to clients within the required timeframes
  Prioritized responses for product launches, recalls, labeling updates, and supply
  disruptions by communicating with 6 colleagues in person and through emails
  Received and documented 50-200 written and phone inquiries per week from patients
  and their families and health care providers about patients’ products
  Conducted medication counseling and advice on drug safety precautions as well as
  health and well-being to 350+ patients per month
  Reviewed 30+ documents per day including project contracts, SOPS, and other internal
  paperwork and introduced a new filing procedure in May 2021 that increased productivity by 47%

Analyze in-process materials, environmental samples, stability samples,
raw materials and finished goods on a routine basis as well as when non-routine analyses are required.
Visually inspect finished products for imperfections or other problems,reducing quality risks by 75%.
Document testing procedures, inventory forms, data capture forms and equipment logbooks.
Investigated product, service or procedure failures and recommended,corrections to improve the process in the future.
Investigated questionable test results and reported issues to the relevant departments, saving 45% of the assigned budget.

Ensured the company followed safety and quality standards during all
jobs, reducing quality risks by 55%.

• Coordinated with clients and provided an optimal level of customer service.
  Administered processing of all bank transactions within required timeframe and accuracy.
  Analyzed and performed research to assist all complex issues of bank customers over the
  phane.
  Created systems using Microsoft Excel to increase the efficiency of processing personnel
  actions,Analyzed and revised operations to include; retirement, awards, and decorations, leave request,
  separation and job relocation.
  
  Coordinated and administered human resources training, which reduced errars from 309% to
  fewer than 1096 in one week.
  Deliver exceptional service ta our customer by going out of the way to please them.

• Efficient customer service professional with 3+ years of experience in call centers and hospitality service
• Fluent in both English and Hindi, and able to provide clear customer service in both languages
• Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative
• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction
• Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
• Trained 4 new employees in customer service script recitation, conflict resolution, and data entry practices
• Educated agents, supervisors and managers on QA process and goals
• Identified areas of improvement in existing QA processes through continuous analysis of current practices
• Analyzed quality and performance trends to provide recommendations and action plans for improvement.