Bathusha Abuthahir S
Customer Relationship Office - Non Voice
Chennai
Summary
Energetic Sales Support Specialist focused on enabling strong sales by skillfully handling administrative needs. Successful at managing sales tracking tools and creating informative reports. Polished in identifying market trends to help sales professionals make strategic decisions and continue capturing business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Sales Support Specialist
Digital Forensics Pvt Ltd
11.2022 - Current
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Coordinated responses and resources to handle special client requests.
- Negotiated prices, terms of sales and service agreements.
- Quoted prices, credit terms and other bid specifications.
- Grading of sales manager calls based on their flow chart.
Senior Technical Support Executive
Atria Convergence Pvt Ltd (ACT Fiber Net)
10.2018 - 09.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone.
Senior Customer Support Executive
Just Dial Pvt Ltd
02.2011 - 10.2018
- Listened to customers' questions and concerns to provide answers or responses.
- Offered free products or services to pacify irate or unsatisfied customers.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Trained new personnel regarding company operations, policies and services.
- Created and maintained detailed database to develop promotional sales.
- Trained staff on operating procedures and company services.
Education
Bachelor of Engineering - Mechanical Engineering
C Abdul Hakeem College of Engineering
Vellore, India 05.2004 - 06.2007
Skills
Excellent Communication
Teamwork and Collaboration
Training and Development
Active Listening
Problem-Solving
Flexible and Adaptable
Dependable and Responsible
Organization and Time Management
Browsing, Music, Travel
I would like to be is internet for long time know about the world
I like to hear music when i feel lonely
I like to travel a long in search of happiness
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceTeam Building / Company RetreatsFlexible work hoursWork from home optionAffiliations
- International Customer Service Association
Timeline
Senior Sales Support Specialist
Digital Forensics Pvt Ltd
11.2022 - Current
Senior Technical Support Executive
Atria Convergence Pvt Ltd (ACT Fiber Net)
10.2018 - 09.2022
Senior Customer Support Executive
Just Dial Pvt Ltd
02.2011 - 10.2018
Bachelor of Engineering - Mechanical Engineering
C Abdul Hakeem College of Engineering
05.2004 - 06.2007