Seasoned Hotel Operations & Facility Management Expert
Highly accomplished professional with 20+ years of experience driving operational excellence, strategic resource utilization, and cost-effective solutions.
Key Strengths:
- General Administration: Procurement, Vendor Development, Housekeeping, Budgetary Control
- Facility Management: Contract Negotiation, Service Provider Management, Cost Optimization
- Operational Efficiency: Process Optimization, Resource Utilization, Productivity Enhancement
- Strategic Planning: Change Management, Market Expansion, Technology Leveraging
- Leadership: Process Establishment, Workflow Streamlining, Productivity Enhancement.
Achievements:
- Enhanced profitability through strategic resource deployment
- Successfully negotiated cost-effective vendor contracts
- Introduced organizational changes, expanding markets and leveraging technology
- Established processes, SOPs, and workflows to boost productivity
Key Responsibilities:
- Managed food services and facilities, creating a conducive work environment.
- Implemented best practices, reducing operational costs and enhancing efficiency.
- Conducted cost-benefit analyses to select optimal services and goods.
- Led maintenance teams, ensuring proactive repairs and upkeep.
- Monitored facility conditions, anticipating short- and long-term improvements.
Achievements:
- Successfully managed food services and facilities, enhancing regional operations.
- Reduced operational costs by implementing best practices and strategic sourcing.
- Ensured proactive maintenance, minimizing downtime and optimizing resource utilization.
- Improved facility conditions, anticipating future needs and enhancements.
Key Responsibilities & Achievements:
- Led and developed onsite Integrated Facilities Management (IFM) team, fostering growth and excellence.
- Successfully delivered client and contractor KPIs and SLAs, ensuring high-quality service.
- Effectively managed facilities budget, forecasting, and spending.
- Ensured compliance with Health & Safety legislation and regulations.
- Negotiated and managed supplier contracts, optimizing commercial terms.
- Coordinated with clients, building strong relationships and trust.
- Cross-trained employees, enhancing team agility, performance, and adaptability.
Key Responsibilities & Achievements:
- Led marketing initiatives, driving results.
- Achieved sales targets through forecasting and promotion.
- Developed business plans, marketing strategies, and calendars.
- Conceptualized effective promotions and advertising.
- Collaborated with cross-functional teams.
- Provided sales forecasts for stock management.
- Analyzed marketing activities and sales performance.
- Created targeted promotion campaigns.
- Prepared comprehensive reports for senior leadership.
Key Responsibilities & Achievements:
- Monitored and resolved operational issues.
- Created new revenue streams through events and promotions.
- Conducted operational audits.
- Analyzed P&L statements.
- Improved customer and staff satisfaction.
- Enhanced retention.
Facility Management & Operations
- Maintenance Operations
- Food & Beverage Management
- Vendor Management
- Budgeting & Costing
Administration & Coordination
- General Administration
- Reporting & Documentation
- Liaison & Coordination
- Client Relationship Management
Leadership & People Management
- Teamwork Leadership
- People Management/Training
- Client Servicing
Strategy & Analysis
- Process Improvement
- Market Research & Analysis
- Quality Compliance
Interpersonal & Communication Skills
- Strong Interpersonal Skills
- Organizational Communication
- Collaboration
- Professionalism & Discretion
- Creative Thinking
foSTaC Certified Food Safety Supervisor Certificate of Competence, FSSAI - 26/02/2025