Sai Sushruth Batta
Hyderabad
Summary
Results-driven Quality Assurance Senior Associate at Google Operations Center with strong analytical thinking and communication skills. Expert in developing quality control procedures and training teams, ensuring compliance and data integrity. Proven ability to identify trends and implement actionable insights, enhancing operational efficiency and mitigating risks. Proficient in Microsoft Office Suite and Google Workspace.
Overview
5
5
years of professional experience
Work History
Quality Assurance Senior Associate
Google Operations Center
Hyderabad
09.2024 - Current
- Monitors and audits all operational processes and customer interactions to ensure adherence to established internal standards.
- Identifies and documents inconsistencies, gaps, and potential risks to maintain data integrity and prevent issues.
- Analyzes quality and performance data to identify trends and the root causes of errors.
- Prepares and presents detailed reports to management, offering actionable insights for continuous improvement.
- Develops and implements new quality control procedures and best practices in partnership with cross-functional teams.
- Trains employees on evolving regulations to foster a culture of compliance and ensure ongoing risk mitigation.
- Assesses and documents potential risk factors and safety concerns, recommending and implementing corrective actions.
- Ensures the company remains compliant with all legal and regulatory guidelines to avoid penalties and protect brand reputation.
ROC Transportation Specialist
Amazon India Pvt Ltd.
Hyderabad
05.2024 - 09.2024
- Company Overview: ROC (Relay Operation Center) is the central C2C for Transportation Execution across the Amazon Supply Chain network.
- Therein drove technical concerns of the external stakeholders like trans carriers, freight managers, vendors and suppliers and internal stakeholders like retail, finance, software support and fulfillment centers.
- To analyze the workflows based on the data pulled from SQL databases using Excel or Access by performing ad-hoc report and analysis.
- Derived trends based on the historical data and planned decisions to improve the team metrics.
- Looked after stakeholders’ queries ranging from IT management to order status and followed upon with the concerned teams to drive the SLAs.
- ROC (Relay Operation Center) is the central C2C for Transportation Execution across the Amazon Supply Chain network.
Senior Team Member
Bank of America Continuum India
Hyderabad
12.2020 - 05.2024
- A part of BOA Operations team assisting BOA external and a set of internal customers with their SPS account setup and issues, querying debit transactions DB.
- Analyze and document the research conducted to support the decision taken on an alerted account.
- Support and setup customers’ BOA application as per the FP&D requirements.
- Achieve productivity and Client goals, while ensuring compliance with policies and procedures as well as applicable IT regulatory requirements.
- Connect over customers’ onboarding calls in setting up their BOA Account on their digital devices.
- Acted as SME for new hire Team Members and overlooked their training process from day-1 until they hit the production.
- Conduct a remote session for newly onboarded BOA accounts and drive the customer through their concerns around their accounts including but not limited to technical aspects including setting up Authentication mechanisms.
- Configure BOA internal customers’ mailboxes, account setups on Windows and MacBooks through Outlook.
- Made outbound and took inbound calls from US customers for escalated issues and concerns.
Education
Bachelor of Technology - Computer Science Engineering
Godavari Institute of Engineering & Technology (JNTU Kakinada)
Rajahmundry, AP04.2020
10+2 Intermediate -
Sri Gayatri Junior College
Hyderabad, Telangana04.2016
CBSE -
VRS Vignana Jyothi Residential School
Hyderabad, Telangana03.2014
Skills
- Communication skills
- Feedback monitoring
- Analytical thinking
- Attention to detail
- Microsoft Office Suite
- Google Workspace
- Avaya telephony
- ServiceNow platform
- Bank of America tools
- VISA online services
- AnyDesk remote access
- Google internal tools
- MacOS operating system
- Windows operating system
- Android OS
- iOS
Awards
- Multiple Silver and High Five awards for top performance, Bank of America
- Multiple Bronze awards for seasonal top performance, Bank of America
- Certified Scrum Master, 06/01/23
Other Information And Interests
Travelling, Cricket, Basketball
Languages Known:
English - Working Proficiency
Telugu - Native
Hindi - Native
Timeline
Quality Assurance Senior Associate
Google Operations Center
09.2024 - Current
ROC Transportation Specialist
Amazon India Pvt Ltd.
05.2024 - 09.2024
Senior Team Member
Bank of America Continuum India
12.2020 - 05.2024
Bachelor of Technology - Computer Science Engineering
Godavari Institute of Engineering & Technology (JNTU Kakinada)
10+2 Intermediate -
Sri Gayatri Junior College
CBSE -
VRS Vignana Jyothi Residential School