Battula Haritha
Hyderabad
Summary
Dynamic professional excelling in sales, business development, client account management, customer success, and account management. Achieves results through strategic relationships and exceeding targets.
Overview
15
15
years of professional experience
Work History
Account Manager
CriticalRiver
Hyderabad
12.2022 - Current
- Achieve monthly, quarterly and annual sales targets and execute business development plans, creating long-term positioning and sales strategies
- Personally develop strong, long-term relationships and referrals with senior management at identified Growth Accounts and its affiliates including subsidiaries and partners
- Achieve sales management and portfolio diversification goals by building an optimal sales pipeline
- Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, multi-day client workshops, RFP submission, negotiation, and deal signing
- The candidate is the focal point for all communication and sales activities with prospects and customers
- Work in close collaboration with presales team & delivery teams to ensure that proposed offerings and services fully meet customers' business and technology needs
- Provide leadership to the client during the initial phases of an engagement
- Follow up and ensure total client satisfaction through the life cycle of the relationship
- Support the team's market research, account research, and competitive positioning analysis in partnership with regional presales and marketing staff
- Lead new business sales to selected clients
- Continually contribute to the assessment and development of clients' propositions
- Actively engage Service and Industry Practices, Centers of Excellence, and Delivery Centers at all stages in the sales cycle
- Demonstrate sales leadership at all times
- Ensure that presentations and proposals are of the highest quality in content and form
- Deliver regular, accurate, and open management reporting
- Will be involved in contract negotiations along with contract management teams from the company to bring the opportunity to successful fruition
- This includes requirement understanding, solution development, and fine-tuning with customers, management of the complete Sales cycle - prospecting to contract
- Will be involved in post-contract management of the Account including escalation management and customer relationship management.
Customer Success Manager
ECS ME LLC
Hyderabad
05.2021 - 11.2022
- Retain and grow the revenue for existing ECS customers, owning renewal of customer base and churn target
- Support customers coming out of implementation and launch and assist with accelerating time to revenue for the customer and ECS
- Define operational metrics, objectives and key results for your customers
- Achieve operational excellence by continuous measurement and communication of these to peers and leadership
- Standardize CSM customer engagement and measure its impact at each stage of the customer lifecycle
- Serve as a key 'Voice of the Customer' internally at ECS, as well as serve as Executive Sponsor and key business partner for strategic customers
- Work with customers to develop a success plan that outlines how ECS adoption will address their critical needs both immediately and in the future
- Partner with sales leadership to grow ECS revenue via upsells while providing an ideal customer experience
- Conduct optimization workshops to document business processes, identify opportunities for improvements and gaps in best practices, and create and present recommendations to customers who have deployed ECS Billing and Revpro
- Anticipate customer's future needs and requirements by serving as the customer's voice to the entire ECS organization, including product, marketing, professional services, and sales
- Trusted Advisor for key business owners and executives including CxOs
- Cultivate relationships with key customer roles from functional owners to senior management
- Proactively identify where and how ECS capabilities can deliver incremental business value
- Recommend solutions to changing client requirements and emergent problems by carefully identifying and assessing all risks and benefits of possible approaches
- Build account expansion and retention plan with Account Executive with clear objectives, requirements, and action plan that delineates roles, responsibilities, and target timelines with the aim of driving value within their current contract with ECS
- Ensure satisfactory resolution of ECS-related technical issues, including coordination of cross-departmental ECS resources (e.g., Support, Professional Services engagements)
- Drives adoption through innovation, product demonstration, and customer alignment
- Serves as the customer's advocate to other ECS resources in Product, Services, and Sales, as needed
- Defines and executes a Success Plan addressing conflict along the way.
Security Bar Raiser
Amazon India Ltd.
Hyderabad
08.2020 - 02.2021
- The Virtual Customer Service (VCS) Security Team is seeking a VCS Security Bar Raiser to participate in auditing as a part of our VCS Security Bar Raiser Program
- The VCS Security Bar Raiser Program is designed to audit, assess, train, and 'raise the bar' on the overall security of virtual spaces
- Key Responsibilities: Responsible for audit completion for assigned agents within their region and innovating to continually increase the overall security of virtual spaces
- Ensure compliance with established control procedures by examining records, operating practices, and related documentation
- Completes audit work papers and reports by documenting audit activities and findings
- Escalates issues and new findings to leadership
- Follow detailed verbal and written instructions
- Use tools and programs to navigate the site, research accounts, review options and solutions, and communicate them effectively to leadership.
Manager Strategic projects and operations
ECS ME LLC
Hyderabad
09.2018 - 03.2019
- Identifying resource for the projects (involves internal teams and external hires)
- Support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools
- Onboarding projects to the offshore teams
- Conduct project commissioning calls and kickoff of calls
- Experience in the full lifecycle of Recruitment (Analyzing requirements, Sourcing profiles, Screening resumes, shortlisting candidates, scheduling and organizing interviews, negotiating salaries with candidates, issuing Offer letters and closing of candidates)
- Speak to the consultants/employers regarding their technical skills, interest, availability and convince them regarding pay rates, relocations
- Provide project status to the Leadership
- Conduct regular touchpoint calls with clients and leadership
- Project delivery Debrief and closure.
Business Solutions Specialist
SMS Country pvt ltd Now Telebu
Hyderabad
03.2018 - 09.2018
- Generate business leads with prime focus on India
- Market research and prospecting clients through mediums such as internet, personalized mailers, calling, etc
- Create a database relevant to campaigns and schedule meets for prospective in India
- Perform sales and marketing calls to reserve meetings with prospective clients
- Send follow-up marketing materials and build follow-up calls/monthly until the relationship is recognized
- To initiate first-level contact with 'C' and other level prospects & pitch the ground
- Interaction with VP or C-level people over the phone
- Maximizing contacts and lead generation.
Client Account Manager
Deloitte Support Services India Pvt Ltd.
Hyderabad
02.2013 - 09.2017
- Supported as the US Client Account Manager (CAMs) and Client relationship Executives (CRE's) in delivering various products for the Priority accounts for Deloitte with a goal to increase profitability, expand relationships, and build Deloitte's Reputation
- Supported 5+ Energy & Resources accounts, manage and accountable for these accounts
- Creating onboarding documents and newsletters for portfolio accounts
- Preparing account team meeting decks
- Conducting research and analysis internal source (Hoovers, DB Jones, I profile etc.)
- Financial reporting management
- Preparing industry scorecards
- Client knowledge: Factiva alerts, collect executive bios, competitive analysis
- Facilitated company/Industry analysis projects
- Developed internal and external communication materials on the respective accounts such as newsletters, marketing collaterals and more
- Worked on reports provides information about a market trend, topic/issue, company, executive, or industry
- Prepared documents, presentations and dashboards for the account leadership meetings and keep account leadership abreast with company developments
- Assisted the account leaders to widen their relationship base by preparing bios, organization charts and more
- Help in developing relationship strategy
- Demonstrate industry and account knowledge through work outputs and on internal client interactions
- Seek new opportunities to add value to and positively affect the account team, demonstrating a willingness to help and openness to learning
- Prepare process documents and training modules for new hires/junior team members
- Coached and trained the new-hires on the standard deliverables and processes.
Sr. Business Development Executive
Techgene Solutions
Hyderabad
05.2012 - 02.2013
- Qualify and prospect inbound leads generated by the lead generation team
- Be responsible to convert trial prospects to paid customers through enthusiastic customer engagement
- Own individual targets, work towards sales closures and generating new revenue
- Collaborate with other appropriate internal teams and represent the customers to solve their business requirements
- Work with various internal stakeholders and achieve team targets.
Inside Sales Executive
Mahindra Satyam
Hyderabad
11.2009 - 03.2012
- Skilled in lead generation, initiating contact with potential clients, conducting sales outreach, utilizing CRM tools, and managing the sales prospecting lifecycle
- Knowledge of the software development process and technology services, including Digital, Cloud/SaaS Solutions, Data Engineering, AI/ML/LLMs, Generative AI, Enterprise Integration, ERP/CRM, Agile methodologies, and offshore/onsite IT service delivery
- Experience with IT solutions/service sales and familiarity with IT C-Level executive networking and engagement
- Ability to learn independently, with a strong inclination towards being trainable, coachable, and possessing a go-getter attitude focused on customer needs
- Develop new business accounts to generate revenue through enterprise clients in the US, Canada, Europe, and Australian markets
- Expand client accounts by leveraging relationships for additional business and account growth
- Engage in Business IT Solutions, Custom Software Development Outsourcing, Digital Solutions and Services, Offshore IT Development, and IT Talent/Staffing Solutions
- Manage IT Services as a business centre, accountable for profit and loss, business objectives, and targets
- Utilize a strong network in the industry for sourcing profiles through unconventional recruitment channels
- Meet revenue targets and ensure timely delivery by closely working with sales and account management teams.
Education
MBA -
Osmania University
01.2013
BSc. Microbiology -
St. Ann's College for Women
01.2008
Skills
- Customer Service Skills
- Business Development
- Collaboration Skills
- Excellent Communication Skills
- Lead prospecting
- Revenue Generation
- Account Management
- Client Relationship Management
Languages
- English
- Hindi
- Telugu
Awards
- 2011, Pat on the back, Mahindra Satyam
- 2015, Applause Award - Deloitte
- 2021, Star of the month - ECS
- 2022, Star of the month
- 2023, Key Contributor - CriticalRiver
Timeline
Account Manager
CriticalRiver
12.2022 - Current
Customer Success Manager
ECS ME LLC
05.2021 - 11.2022
Security Bar Raiser
Amazon India Ltd.
08.2020 - 02.2021
Manager Strategic projects and operations
ECS ME LLC
09.2018 - 03.2019
Business Solutions Specialist
SMS Country pvt ltd Now Telebu
03.2018 - 09.2018
Client Account Manager
Deloitte Support Services India Pvt Ltd.
02.2013 - 09.2017
Sr. Business Development Executive
Techgene Solutions
05.2012 - 02.2013
Inside Sales Executive
Mahindra Satyam
11.2009 - 03.2012
MBA -
Osmania University
BSc. Microbiology -
St. Ann's College for Women
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