Batul Morbiwala
Mumbai
Summary
Dedicated and compassionate human resources professional with a proven track record in recruiting, developing, and retaining top talent. Skilled in enhancing employee engagement and productivity through effective practices.Possesses strong interpersonal, communication, and organizational skills, with a focus on fostering positive workplace cultures.
Overview
6
6
years of professional experience
Work History
Human Resource Associate
IndiaCast Media Distribution Pvt. Ltd.
07.2023 - Current
- Sourcing and Screening Candidates
- On boarding and Orientation
- Employee Insurance
- Learning and Development
- Employee Engagements
- Performance Management System
- MIS & Reports
Human Resources Manager
SOL Brand Solutions Pvt. Ltd.
10.2022 - 05.2023
- HR Operations for different locations
- Payroll management.
- Onboarding, Orientation and Training of new joiners
- Employee Engagement activities.
- Policy Implementation.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Employee Relations.
Human Resources Officer/Import and Export Coordinator
Rising Star Trading LLC
12.2021 - 07.2022
- Recruitment and PRO
- Policy implementation
- Oversaw position changes and handled paperwork.
- Data Management and Administration.
- Additionally handled Import and Export.
Society Manager
Sumer Park - 3 CHS LTD
01.2021 - 10.2021
- Ensure routine day to day management of society
- Compliance management like Finance, Administration,Audit & Government matters.
- Co-ordinate with various service providers and contractors and Vendors
- Acts as the point of contact for any escalations from the Societies
- Ensure smooth operations at Society premises and society matters
Customer Service Call Center Representative
Xpro Computer Services (Authorised Acer Service Centre)
05.2019 - 12.2020
- Documented and detailed calls and complaints using CRM database.
- Assisted high volume of customers daily with a positive attitude.
- Resolved customer inquiries and issues efficiently.
- Provided service information to customers
- Documented customer interactions and updated CRM systems
- Processed all the queries, orders, returns, and exchanges accurately.
Front Desk Representative
Renewderm
04.2018 - 05.2019
- Greet and assist guests with check-in and check-out procedures
- Answer and direct phone calls, emails, and in-person inquiries
- Manage reservations, cancellations, and special requests
- Handle billing and payment processing
- Maintain a clean and welcoming front desk area
- Address and resolve guest complaints and issues promptly
Education
MBA - HR
NMIMS
Mumbai2025
Bachelor of Mass Media - Mass Media - Major in Advertising
University of Mumbai
05.2021
Higher Secondary School Certificate - Commerce
University of Mumbai
03.2018
Skills
Human Resources Operations
File and Records Management
Payroll Coordination
Talent Management
Onboarding and Orientation
Microsoft Office Suite
Timeline
Human Resource Associate
IndiaCast Media Distribution Pvt. Ltd.
07.2023 - Current
Human Resources Manager
SOL Brand Solutions Pvt. Ltd.
10.2022 - 05.2023
Human Resources Officer/Import and Export Coordinator
Rising Star Trading LLC
12.2021 - 07.2022
Society Manager
Sumer Park - 3 CHS LTD
01.2021 - 10.2021
Customer Service Call Center Representative
Xpro Computer Services (Authorised Acer Service Centre)
05.2019 - 12.2020
Front Desk Representative
Renewderm
04.2018 - 05.2019
MBA - HR
NMIMS
Bachelor of Mass Media - Mass Media - Major in Advertising
University of Mumbai
Higher Secondary School Certificate - Commerce
University of Mumbai
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