Bavatharani Bharathi
Bengaluru
Summary
Experienced Financial Advisor with a background in retail banking and UK-based BPO operations, specializing in budgeting, debt repayment solutions, and first-contact complaint resolution. Recognized for strong customer empathy, cross-functional coordination, and maintaining accuracy, compliance, and service excellence in high-pressure environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Financial Advisor
Concentrix
Bangalore
11.2024 - Current
- Currently employed as a Financial Advisor with an international UK-based banking institution, providing comprehensive support to customers in restoring and maintaining financial stability. Deliver tailored financial guidance through detailed budget assessments and the development of structured debt repayment strategies aligned with individual customer circumstances.
Proactively manage customer complaints and service issues by initiating, investigating, and resolving cases at the first point of contact, working collaboratively with multiple internal departments to ensure timely and effective outcomes. Consistently ensure customers receive accurate support and a high-quality service experience during initial interactions, while demonstrating strong emotional intelligence, rapport-building capabilities, and a commitment to delivering an exceptional end-to-end customer experience.
Customer Service Officer
Utkarsh small finance bank
SALEM
04.2024 - 10.2024
- Served as a Customer Service Officer at Utkarsh Small Finance Bank, managing cash handling, cash vault operations, and front desk customer support. Ensured accurate record-keeping of financial transactions and secure handling of sensitive banking documents.
Education
Bachelor of Science - Forensic Science
Karunya Institution of Technology & Science
Coimbatore 07-2023
Skills
- Core Financial & Advisory Skills
Financial Assessment & Budget Planning
Debt Management & Repayment Solutions
Affordability Analysis
Customer Service & Communication Skills
First Contact Resolution (FCR)
Empathetic Customer Engagement
Rapport Building & Active Listening
Cross-Functional Coordination
Confidential Data Handling (GDPR Awareness)
- Vulnerable Customer Handling
Soft Skills
Problem-Solving & Analytical Thinking
Time Management & Prioritization
Customer-Centric Mindset
Certification
Certified in Banking & Finance
Timeline
Financial Advisor
Concentrix
11.2024 - Current
Customer Service Officer
Utkarsh small finance bank
04.2024 - 10.2024
Bachelor of Science - Forensic Science
Karunya Institution of Technology & Science