Open To Work
Bavatharani Kesavan
Consultant
Chennai
Summary
Senior Business Analyst with over 6 years of experience in ERP implementation and manual testing within the Aviation Supply Chain sector. Expertise in requirement gathering, gap analysis, and UAT coordination for global clients. Proven ability to align business processes with ERP solutions, ensuring successful rollouts and high client satisfaction. Strong stakeholder management and cross-functional collaboration skills drive process optimization and delivery excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Ramco Systems
Chennai
05.2025 - Current
- Conducted requirement workshops and business process analysis to capture client needs and operational goals.
- Performed gap and impact analysis, recommending workable ERP solutions aligned with Ramco Aviation Suite capabilities.
- Collaborated with technical and functional teams for data migration, integration, and mobility testing, ensuring seamless rollout.
- Coordinated and supported UAT activities, prepared test scenarios, validated outcomes, and ensured customer acceptance.
- Delivered end-user training and user manuals for smooth transition post-implementation.
- Maintained detailed effort estimations, project MOMs, and stakeholder updates to ensure clear communication and delivery alignment.
Business Analyst
Ramco Systems
Chennai
01.2024 - 04.2025
- Collaborated with stakeholders in Aviation and Supply Chain operations to gather, analyze, and validate business requirements. Functioned as a key consultant, successfully convincing customers to integrate 15+ new modules/features — achieving an 80% increase in operational efficiency and a 20% reduction in maintenance costs.
- Gained extensive on-site experience with multiple aviation customers, driving an 80% improvement in customer satisfaction through optimized maintenance processes and hands-on functional guidance during system rollouts and upgrades.
- Worked closely with development leads to analyze technical enhancements and troubleshoot application defects, ensuring timely, high-quality delivery. Designed and executed functional test cases for validating customer CRs during QA and UAT phases.
- Managed customer queries, incidents, and change requests through JIRA with strict SLA compliance. Conducted root cause analysis for critical issues, provided functional workarounds, and supported UAT and training sessions for 40+ global clients, ensuring seamless adoption and system stability.
- Provided post-Go-Live and hypercare support, ensuring operational continuity and smooth product transition. Maintained comprehensive knowledge base documentation, FAQs, and change logs to strengthen customer enablement and internal process efficiency.
Associate Business Analyst
Ramco Systems
Chennai
06.2019 - 12.2023
- Served as Functional SME for Aviation ERP Supply Chain modules — Procurement, Material Planning, Inventory, and Logistics. Designed and reviewed complex test cases and workflows, ensuring complete business coverage and system functionality validation across modules.
- Led and mentored a team of 5 QA members in Agile test planning, execution, and defect documentation, achieving a 10% boost in project efficiency and 25% faster defect resolution. Conducted design reviews, reverse presentations, and upgrade validation using DEBDB queries to maintain business alignment and data integrity.
- Spearheaded automation of Web and Mobility test scenarios, improving testing efficiency by 80% and accuracy by 90%. Utilized JIRA for progress tracking, defect triage, and stakeholder communication, ensuring transparent project delivery and timely status updates to internal and external teams.
Education
Bachelor of Commerce -
Stella Maris College
Chennai06-2018
Skills
- Tools: JIRA, SQL, Power BI, Confluence, MS Excel, Visio
- Methodologies: Agile, SDLC, Business Process Re-Engineering
- ERP Expertise: Supply Chain Management (SCM)
- Testing: Manual, User Acceptance, Regression, Requirement-to-Test Mapping
- Core Competencies: Requirement Gathering, ERP Implementation, Gap Analysis, Workflow Optimization, Business Process Analysis, Stakeholder Management, Team Leadership & Mentorship, Customer Relationship Management, Defect Validation, Test Scenarios
Key Projects
Project Experience
1. Air India & AIESL Engineering (New Delhi, India (On-site)
- Implemented data segregation and access control between Air India and AIESL servers during ERP migration.
- Analyzed and managed 1 crore+ legacy records (2008–2022) ensuring zero transactional impact.
- Applied reverse engineering to maintain data integrity and streamlined Material Request (MR)-Stock Allocation workflows.
2. Indian Air Force – SESF Aircraft (New Delhi, India (On-Site)
- Led setup of new server environments for IAF and SESF operations supporting WIP transport.
- Segregated operational data (2013–2025) and optimized process flow between two server environments.
- Trained 10+ IAF officers on Supply Chain modules aligned with defense-grade ERP compliance.
3. BeOnd Airlines (Maldives) & Nova Airways
- Implemented Ramco Aviation ERP aligning client workflows with best industry practices.
- Conducted UAT and Champion Testing, ensuring 100% customer acceptance and successful Go-live.
- Delivered training, documentation, and post-Go-Live support to enhance user confidence.
4. CHI, GMR, PAL, General Atomics (Global)
- Facilitated smooth ERP upgrades and user training to ensure minimal disruption to ongoing operations.
- Supported business continuity through hypercare and regression testing, post-upgrade.
Certification
- Awarded “Quick Learner” (2020) for demonstrating rapid adaptability and proficiency in Supply Chain Management processes.
- Certified in Ramco Level 1 ERP functionality.
- Participated in an interactive Power BI Workshop focused on data visualization and analytics.
Accomplishments
- Successfully implemented Ramco Aviation Suite for multiple global clients with zero critical post-go-live defects.
- Conducted 20+ customer training sessions, enhancing product adoption and reducing post-implementation support tickets.
- Recognized for exceptional client engagement and process alignment and Quick learner award resulting in repeat project collaborations.
- Delivered post-Go-Live support for 40+ aviation clients, achieving 95% SLA compliance and minimizing downtime.
- Ensured 100% customer acceptance criteria through effective UAT planning and validation.
- Reduced defect leakage by 30% through early validation and UAT process improvement.
- Delivered flawless upgrade testing across multiple clients with zero post-Go-Live defects.
- Appreciated by SMEs for precise documentation and clear communication.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridRemoteTimeline
Senior Business Analyst
Ramco Systems
05.2025 - Current
Business Analyst
Ramco Systems
01.2024 - 04.2025
Associate Business Analyst
Ramco Systems
06.2019 - 12.2023
Bachelor of Commerce -
Stella Maris College