Bavith Karkera
Bangalore
Summary
APEC Award-winning Sales & Partnerships professional with 4+ years of experience across hospitality sales, customer service, and business development. Skilled in prospecting, lead conversion, client relationship management, customer engagement, and strategic partnerships, with a strong focus on driving growth and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Team Lead- Partnership and Ops
CREW (Luxury concierge app by Swiggy)
Bangalore , India
04.2026 - Current
- Managed and supervised the Operations team, ensuring seamless day-to-day operations and adherence to service quality standards.
- Revitalized sales performance and improved conversion rates for hotel bookings and curated itinerary packages through process optimization and customer-centric
- Led strategic restaurant partnerships, onboarding premium dining partners to cater to high-value and exclusive clientele.
- Monitored key performance metrics and analysed trends to implement initiatives enhancing operational effectiveness and revenue generation.
- Resolved customer and partner escalations, ensuring timely solutions and high customer satisfaction.
- Acted as the primary point of contact for resolving complex customer concerns, improving overall customer experience and retention.
- Coordinated with internal stakeholders and external partners to execute customer experiences and partnership deliverables seamlessly.
- Planned and executed launch events, member-exclusive experiences, and customer engagement initiatives to enhance brand visibility and customer retention strategies.
- Managed high-value international leads, ensuring personalized service delivery and successful booking conversions.
Team Lead- Partnership and Ops
CREW (Luxury concierge app by Swiggy)
Bangalore, India
07.2025 - 03.2026
- Part of the founding team for customer support, instrumental in setting up support functions, SOPs, and customer engagement processes for a luxury concierge app.
- Collaborated cross-functionally during the startup phase to build a premium customer experience framework, supporting rapid growth and high customer satisfaction.
- Conducted quality checks on creative options and client-facing content.
- Managed flight, hotel, and restaurant bookings as concierge support.
- Coordinated global travel arrangements for seamless customer experiences.
- Maintained strong conversion rates by understanding customer needs and intent.
- Handled customer interactions via chat, email, and phone professionally.
- Supported sustainable operations by implementing eco-friendly practices.
Assistant Sales Manager
Bengaluru Marriott Hotel Whitefield
11.2024 - 07.2025
- Led MICE, Group, and Catering sales initiatives, managing key accounts and driving revenue through strategic lead conversion and business development.
- Played a pivotal role in the hotel's expansion from 391 to 520 rooms, supporting pre-opening sales activities and generating demand ahead of launch.
- Successfully secured major residential conferences within the newly added inventory, contributing to a strong opening revenue pipeline.
- Negotiated group and catering deals while optimizing profitability
- Worked closely with Events, Banquets, Front Office, and Operations teams to ensure flawless event execution and high levels of client satisfaction.
- Partnered with National and Global Sales teams to secure and convert large-scale corporate and MICE opportunities.
- Analyzed market trends, competitor activity, and sales performance to identify growth opportunities and support revenue strategies.
- Prepared and reviewed key sales reports including Group Pace, Catering Pace, Banquet Occupancy, and Book of Business reports for forecasting and business planning.
Sales Executive
Bengaluru Marriott Hotel Whitefield
08.2023 - 10.2024
- Prospected, qualified, and nurtured leads from corporate accounts, event planners, and travel partners to drive revenue growth.
- Achieved strong conversion rates by understanding client requirements, developing tailored proposals, and effectively negotiating commercial terms.
- Coordinated closely with Events, Banquets, and Operations teams to ensure seamless execution of client events and an exceptional guest experience.
- Built and maintained relationships with corporate clients and key stakeholders, generating repeat business and long-term partnerships.
Front Office Associate
Bengaluru Marriott Hotel Whitefield
02.2022 - 07.2023
- Oversaw four core areas of Front Office, including guest relations, concierge, "At your Service", and front desk operations, enhancing overall guest experience.
- Managed guest check-in/check-out formalities to ensure smooth arrivals and departures.
- Consistently upsold services to contribute towards achieving department upsell budget.
- Driving the world's largest loyalty program Marriott Bonvoy.
Education
Bachelor in Hotel Management - Hospitality
Nitte University
Mangalore, KA01-2021
Pre-University Education - Commerce
Sharada Vidyalaya
Mangalore01-2017
Skills
- Business Development
- Strategic Partnerships
- Key Account Management
- Corporate Sales
- Revenue Growth
- Stakeholder Management
- Communication & Negotiation
- Team Leadership
- People Management
- Team supervision
- Leadership skills
- Process improvement
- Partnership development
- Customer relationship management
- Revenue optimization
- Sales strategy
LANGUAGES
English
Hindi
Kannada
Tulu
Konkani
Accomplishments
2025 2024 2022
- CREW Performer of the Month – October 2025
- APEC Elite Award – "Rising Star" Individual Contributor 2024
- Executive of the Year 2024
- Golden Circle 2024 – Bronze Accolade
- Brilliant Associate of the Month – August 2022
Timeline
Team Lead- Partnership and Ops
CREW (Luxury concierge app by Swiggy)
04.2026 - Current
Team Lead- Partnership and Ops
CREW (Luxury concierge app by Swiggy)
07.2025 - 03.2026
Assistant Sales Manager
Bengaluru Marriott Hotel Whitefield
11.2024 - 07.2025
Sales Executive
Bengaluru Marriott Hotel Whitefield
08.2023 - 10.2024
Front Office Associate
Bengaluru Marriott Hotel Whitefield
02.2022 - 07.2023
Bachelor in Hotel Management - Hospitality
Nitte University
Pre-University Education - Commerce
Sharada Vidyalaya