Summary
Overview
Work History
Education
Skills
Certification
Timeline
Academic Chronicle
Disclaimer
OperationsManager
Bavithra B

Bavithra B

Bengaluru

Summary

Experienced TA & ITSM professional with 6.5 years of expertise in Scrum Agile
methodologies, holding a Certified Scrum Master (CSM) certification. Passionate about Incident &
Problem Management, Change Management, Project Management, and Release Management, actively
progressing towards PMP certification to further strengthen leadership and project execution capabilities

Overview

6
6
years of professional experience
1
1
Certificate

Work History

Senior Engineer - Systems Administrator, Change Management

WorldPay
Bengaluru
05.2023 - Current
  • Managed end-to-end change management processes for Linux and Windows patching teams, ensuring compliance with ITIL best practices.
  • Scoped, planned, scheduled, and coordinated change implementations, driving execution to closure in collaboration with stakeholders.
  • Reviewed and approved change requests, aligning with organizational goals while maintaining accurate records of all documentation.
  • Conducted pre-validation checks on changes to ensure readiness before implementation.
  • Facilitated regular change review meetings with stakeholders to assess the impact and feasibility of proposed server updates.
  • Led daily stand-up meetings and sprint planning sessions, ensuring team alignment and timely delivery of sprint goals. Utilized Agile methodologies to enhance team collaboration and productivity.
  • Implemented and monitored key Scrum metrics such as team velocity, sprint burndown charts, and sprint goal success rates, driving continuous improvement and optimizing workflow efficiency.
  • Addressed backlog of incidents and problems prior to subsequent patch cycles and maintenance windows.
  • Updated change management processes regularly to enhance efficiency through automation and documentation improvements.
  • Utilized ServiceNow for tracking change requests, monitoring progress, and fostering collaboration among teams.

Talent Acquisition Partner

IBM India Private Limited
Bengaluru
05.2022 - 05.2023
  • Expert in Agile project management for IBM's end-to-end recruitment process, including sourcing, screening, interview scheduling, coordination, follow-ups, and onboarding.
  • Demonstrates strong ownership, ensuring seamless candidate experience and alignment with business needs. Proficient in maintaining candidate pipelines and preparing data reports for internal reviews.

Strategic IT Recruiter (PMO)

MSpringInfoTech
Bengaluru
07.2020 - 05.2022
  • Expert in managing project deliverables and governance across various industries and service models.
  • Skilled in resource planning, vendor coordination, and ensuring timely project billing and documentation.Simplify communication and team collaboration, Coordinate Project-related training, knowledge sharing across the teams.

Senior Recruitment Executive

Aim Plus Staffing Solution
Bengaluru
11.2019 - 04.2020
  • Expert in end-to-end IT and non-IT recruitment, including sourcing, screening, interview coordination, and onboarding. Skilled in IT staffing for various placements, resource planning, vendor coordination, and management reporting.
  • Actively participates in service review meetings, and tracks team productivity and quality.

Technical Recruiter

3x3conect
Bengaluru
02.2019 - 11.2019
  • Handled client requirements by sourcing, screening, and shortlisting profiles using Boolean search and job portals. Interacted with candidates, negotiated billing rates, and ensured successful onboarding. Trained new team members on sourcing strategies.

Education

MBA - Human Resource

Coimbatore Institute of Management And Technology
Coimbatore
01.2013

B.Sc. - Computer Technology

Dr. Mahalingam College of Engineering and Technology
Pollachi
01.2011

HSC -

Holy Cross Anglo-Indian School
Tuticorin
01.2008

SSLC -

Holy Cross Anglo-Indian School
Tuticorin
01.2006

Skills

  • Agile methodologies and project management
  • Business process optimization
  • Effective communication
  • Task tracking and workflow management
  • Trello and Azure DevOps
  • Change management strategies
  • Continuous improvement
  • Documentation management
  • Team collaboration and conflict resolution
  • Risk assessment and mitigation
  • ITIL / ITSM practices
  • Configuration and release management
  • Problem management and incident resolution
  • ServiceNow proficiency
  • Patch management strategies
  • Stakeholder collaboration
  • Problem-solving skills
  • Multitasking abilities

Certification

  • Certified Scrum Master, Scrum Alliance, 2022
  • Project Management Professional Certification Training, PMI, 2024
  • AI: Prompt Engineering for Project Managers, PMI 2025
  • Generative AI Overview for Project Managers, PMI 2025

Timeline

Senior Engineer - Systems Administrator, Change Management

WorldPay
05.2023 - Current

Talent Acquisition Partner

IBM India Private Limited
05.2022 - 05.2023

Strategic IT Recruiter (PMO)

MSpringInfoTech
07.2020 - 05.2022

Senior Recruitment Executive

Aim Plus Staffing Solution
11.2019 - 04.2020

Technical Recruiter

3x3conect
02.2019 - 11.2019

MBA - Human Resource

Coimbatore Institute of Management And Technology

B.Sc. - Computer Technology

Dr. Mahalingam College of Engineering and Technology

HSC -

Holy Cross Anglo-Indian School

SSLC -

Holy Cross Anglo-Indian School

Academic Chronicle

  • MBA in Human Resource, Coimbatore Institute of Management and Technology, Coimbatore, Tamil Nadu, 08/01/11, 05/01/13, 73%
  • B.Sc. in Computer Technology, Dr. Mahalingam College of Engineering and Technology, Pollachi, Tamil Nadu, 08/01/08, 05/01/11, 79.4%
  • HSC, Holy Cross Anglo-Indian School, Tuticorin, Tamil Nadu, 06/01/06, 05/01/08, 63.3%
  • SSLC, Holy Cross Anglo-Indian School, Tuticorin, Tamil Nadu, 01/01/06, 12/31/06, 75.5%

Disclaimer

I hereby declare that the above furnished details are true to the best of my knowledge.

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