Baylee Boerner
Mount Vernon
Summary
Results-driven professional with experience in hospitality and healthcare. Recognized for strong communication and teamwork skills, effectively managing customer inquiries and collaborating with interdisciplinary teams to ensure seamless operations and enhanced service delivery.
Overview
7
7
years of professional experience
Work History
Server
Hawg N Sauce
Mount Vernon, IN
01.2020 - Current
- Delivered exceptional customer service, ensuring satisfaction and enhancing dining experience.
- Managed multiple tables efficiently, prioritizing tasks to meet diverse customer needs.
- Trained new staff on menu offerings and service protocols, improving team performance.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
CNA
Mount Vernon Nursing and Rehab
Mount Vernon, IN
09.2024 - 05.2026
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Assisted with activities of daily living, promoting independence and well-being among residents.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents.
Receptionist
Blacks Towing
Mount Vernon, IN
04.2022 - 06.2024
- Managed multi-line phone system, ensuring prompt and courteous response to customer inquiries.
- Scheduled appointments and towing services, maintaining efficient workflow for operations team.
- Coordinated with dispatch team to streamline communication between customers and drivers.
- Processed payments and documented transactions accurately, enhancing financial accountability.
Clerical Associate
CGB
Mount Vernon, IN
02.2020 - 04.2022
- Streamlined document processing to improve office efficiency and accuracy.
- Coordinated schedules and managed communications for multiple departments.
- Implemented filing systems that enhanced retrieval speed and organization.
- Developed training materials for new clerical staff, ensuring knowledge retention.
- Monitored inventory supplies and placed orders to maintain operational flow.
Sales Associate
Gordmans
Mount Vernon, IN
09.2019 - 01.2020
- Assisted customers by providing product knowledge and recommendations to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and timely customer service.
- Maintained store organization through effective merchandising and inventory management techniques.
- Collaborated with team members to achieve sales goals and improve overall store performance.
Education
CCMA - Medical Assisting
Ivy Tech Community College of Indiana
Evansville, IN07-2026
High School Diploma -
Mount Vernon Senior High School
Mount Vernon IN05-2021
CNA - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN03-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
CNA
Mount Vernon Nursing and Rehab
09.2024 - 05.2026
Receptionist
Blacks Towing
04.2022 - 06.2024
Clerical Associate
CGB
02.2020 - 04.2022
Server
Hawg N Sauce
01.2020 - Current
Sales Associate
Gordmans
09.2019 - 01.2020
CCMA - Medical Assisting
Ivy Tech Community College of Indiana
High School Diploma -
Mount Vernon Senior High School
CNA - Nursing
Ivy Tech Community College of Indiana