Bazm Ara

• Evaluated service successes and weaknesses through weekly reviews.
• Identified ongoing issues and implemented solutions to maintain optimum service levels.
• Coordinated training to improve operations, team morale and customer service.
• Supervised and observed team activities, offering praise and constructive feedback.
• Managed and coordinated 44 person team to be hardworking professionals.
• RBRC (Right BA on Right Counter) – Counter manned according to their strength.
• tock management- Top SKU Availability, follow FIFO (first in first out), trained BA for slow moving SKU and give extra support to liquidate
• BA training – Giving product training, link selling and increase basket size

Support training Team

• RBRC (Right BA on Right Counter) – Counter manned according to their strength.
• Giving product training, link selling and increase basket size.
• Educate BA for Top SKU Availability, follow FIFO (first in first out), trained BA for slow moving SKU and give extra support to liquidate.

Support Sales Team

• Share offtake target with team on every month.
• Share daily offtake with team
• Analyst daily offtake with brand wise channel wise and flash with team on daily basis
• Update L2L data for store wise brand wise and share with sales and training team.
• Maintain file for ABV, ASP, UPB, Bill count and share the same with sales & Training Team.
• Maintain month end report and share with ASM

LORS (offtake data analysis)

• Ensure on time collection of the BA offtake Report by 3rd of Every Month.
• Ensure the successful offtake entry in lors by 15th of every month.
• Validate the Lors entry with BA’s monthly report.
• Analysis of store master with lors data.
• Educate BA’s about the common mistakes in the BA report.
• Making offtake target Naunce wise.
• Fetch BA attendance from care portal and flash with team

Prepare Salary & Incentive

• Incentive & Expense file prepare and share with ASM.
• Headcount summary share with ASM along with salary file.

Joining Formalities

• Complete joining formalities For Ex. joining form, collecting necessary documents and update online also.
• Submit the joining form to the respective third party.
• Initiate the bank account formalities for the BA’s
• Update new bank details with vendor for BA’s salary transfer
• Follow-up & Distribution of the appointment letter.
• Follow-up for ESIC & ID-Cards for new joining.

· EXIT & LEAVE Formalities

• Filling up the Exit interview form.
• Collect the necessary articles from exit associates (such as ID cards uniforms any other badges)
• Process and regular follow -up for the Full & Final settlement for exit associates.
• Follow –up and coordinate with vendor regarding associates maternity leave and other payment issue during the leaves.
• Strategically planned shift schedules, processed holiday requests and granted leaves to optimize labour costs and productivity.
• Trained staff to review and reconcile daily transactions to apply best management practices.
• Developed professional relations with company employees of organization to enhance trust and reliability.
• Monitored compliance with workplace policies and safety objectives.
• Trained staff in till management practices including reviewing and reconciling daily transactions.
• Aligned day-to-day activities with targets set by upper management.
• Conducted evaluations to measure performance and progress of employees.

• Applied Loreal Products onto Costumers to test different styles, colors and looks and determine most appropriate products.
• Communicated with customers to obtain an extensive understanding of requirements and recommend products best suited to their needs.
• Examined costumer's facial features and skin tone to recommend appropriate products, colors and styles to customers.
• Maintained extensive knowledge of beauty range to provide specifications, prices and availability to customers when needed.
• Conducted makeup tutorials on clients for them to obtain an extensive understanding of best practices and application methods.
• Used excellent upselling and cross-selling techniques to sell add on, such as Foundation, concealer, primer, lotions, serums and primers, to increase customer order value.
• Communicated special offers and promotions throughout interactions for upselling purposes.
• Warmly and politely greeted customers when approaching the stand, offering help and assistance for excellent customer service.
• Welcomed costumers upon arrival and created comfortable treatment and waiting areas.
• Provided professional advice and product recommendations at costumer consultations.
• Boosted sales by providing exceptional service and maintaining positive, energetic attitude.