Sthaika Succes
Indianapolis
Summary
Detail-oriented delivery driver known for efficient route optimization and excellent customer service. Proven ability to enhance delivery processes while adhering to safety protocols and maintaining accurate records.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Delivery Driver
Amazon
Indianapolis
04.2024 - 02.2025
- Delivered packages to customers efficiently and on time.
- Followed safety protocols while operating delivery vehicles.
- Navigated routes using GPS technology for optimal delivery paths.
- Communicated with dispatch regarding delivery status and issues.
- Maintained accurate records of deliveries and vehicle conditions.
- Assisted in load management to ensure proper package handling.
- Provided excellent customer service during package drop-offs.
- Collaborated with team members to improve delivery processes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Handled merchandise in accordance with product handling standards.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Adhered to all applicable traffic laws while driving delivery vehicle.
Customer Service Representative
GEICO
Indianapolis
03.2023 - 11.2023
- Responded to customer inquiries via phone and email.
- Provided accurate information about insurance policies and claims.
- Assisted customers in navigating online services and tools.
- Resolved customer issues efficiently while maintaining professionalism.
- Documented customer interactions in the company database accurately.
- Collaborated with team members to enhance service quality.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Apartment Leasing Agent
Sierra Ridge Apartments
Atlanta
11.2019 - 04.2020
- Assisted prospective tenants in touring available apartments and understanding amenities.
- Managed leasing paperwork and ensured compliance with company policies.
- Coordinated with maintenance staff to address tenant requests and concerns promptly.
- Developed marketing materials to promote apartment availability and attract new residents.
- Conducted market research to stay informed about rental trends in the area.
- Responded to inquiries from prospective tenants via phone, email, and in-person interactions.
- Organized community events to enhance resident engagement and satisfaction at the complex.
- Maintained accurate records of leasing transactions and tenant communications daily.
- Assisted current tenants with maintenance requests and other inquiries.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Maintained accurate records of all rental activity in property management software.
- Tracked occupancy rates and prepared reports for upper management.
- Inspected vacated apartments to ensure that they were left in good condition.
- Negotiated lease terms with tenants and collected security deposits.
- Scheduled regular meetings with landlords or property owners to discuss leasing activities.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
Education
Fort Pierce Westwood Academy
Ft. Pierce, FLSkills
- Route optimization
- Delivery logistics
- Customer service
- Time management
- Attention to detail
- Sales negotiation
- Effective communication
- Problem solving
- Organizational skills
- Positive attitude
Languages
English
Full Professional
Spanish
Limited
French
Professional
Creole
Native/ Bilingual
Timeline
Delivery Driver
Amazon
04.2024 - 02.2025
Customer Service Representative
GEICO
03.2023 - 11.2023
Apartment Leasing Agent
Sierra Ridge Apartments
11.2019 - 04.2020
Fort Pierce Westwood Academy