Dynamic Senior Data Analyst with a proven track record at Appstix Technologies, adept at leveraging Power BI for impactful data visualization and trend analysis. Enhanced sales by 10% through actionable insights while mentoring over 500 students in data techniques. Skilled in DAX and effective communication, driving data-driven decision-making.
Inbound Interaction Analytics,
10/01/24, 11/01/24,
Inbound Call Analytics project aimed at improving customer satisfaction through data analysis.,
Analyzed inbound call data for the CX team using Power BI, covering 23 days and key metrics such as agent names, queue times, call durations, and call statuses (abandoned, answered, transferred) to assess team performance.,
Leveraged Power BI dashboards to identify trends and provide data-driven insights, helping the CX team improve customer interactions and enhance overall customer satisfaction using AI tools like IVR, RPA, and predictive analytics.
Recruitment Optimization Analysis,
08/01/24, 10/01/24,
Project focusing on analyzing hiring process metrics to uncover hiring patterns., Analyzed the company's hiring process focusing on gender distribution, salary analysis, departmental composition, and position tiers., Uncovered key insights regarding hiring patterns and organizational dynamics.
Microsoft Excel Certification.