Hi, I’m
NAVEEN VALLIAPPAN
Restaurant General Manager
Chennai
Summary
Dynamic and technically proficient professional with a proven ability to build strong relationships and communicate effectively across diverse audiences. Expertise in gathering, analyzing, and defining business requirements to align operational needs with strategic objectives. Committed to driving success at Freshworks through innovative solutions and technical acumen, enhancing team performance and delivering exceptional results. Passionate about leveraging skills to contribute meaningfully to organizational growth and efficiency.
Overview
12
years of professional experience
Work History
Karaikudi Group of restaurants
Restaurant General Manager
05.2021 - 07.2025
Job overview
- Handled three restaurants for four years under the karaikudi groups.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
Pizza Hut Restaurant
Restaurant General Manager
02.2019 - 02.2021
Job overview
- Analyzed profit and loss for the outlet, driving restaurant profits by strategically managing expenses and optimizing cost efficiency, resulting in profitability.
- Sustained international brand standards under my supervision, ensuring compliance and maintaining high-quality benchmarks, leading to improvement in customer satisfaction.
- Managed team attrition rates effectively, fostering a stable and secure work environment, reducing turnover by enhancing team performance.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Roti Rollers Restaurant
Restaurant General Manager
10.2017 - 01.2019
Job overview
- Ensured compliance with licensing, hygiene, and safety legislation, maintaining high standards and avoiding regulatory issues.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Tovo Restaurant
Restaurant Manager
08.2015 - 07.2017
Job overview
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Subway Restaurant
Assistant Manager
03.2014 - 06.2015
Job overview
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Amazon
Crew Member
11.2013 - 02.2014
Job overview
- Supported Chief Operating Officer with daily operational functions, ensuring smooth business operations and efficient workflow.
- Researched and updated all required materials for firm and partners, maintaining up-to-date and accurate information.
- Created multimedia presentations, including video and text-synced depositions, enhancing understanding and engagement in boardroom and courtroom settings.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
University of BedfordshireLondon, United Kingdom
MBA from Marketing Management And Research
04.2001
Madras UniversityArumbakkam, India
Bachelor of Arts from Commerce
04.2001
Skills
Written and Verbal communication
Timeline
Restaurant General Manager
Karaikudi Group of restaurants
05.2021 - 07.2025
Restaurant General Manager
Pizza Hut Restaurant
02.2019 - 02.2021
Restaurant General Manager
Roti Rollers Restaurant
10.2017 - 01.2019
Restaurant Manager
Tovo Restaurant
08.2015 - 07.2017
Assistant Manager
Subway Restaurant
03.2014 - 06.2015
Crew Member
Amazon
11.2013 - 02.2014
University of Bedfordshire
MBA from Marketing Management And Research
04.2001
Madras University
Bachelor of Arts from Commerce
04.2001
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