Balaji Mohnaraj

• Experience in CyberArk support administration.
• Experience in Windows 2003/2008/2012 Active Directory.
• Experience in Ticketing Tool like service now and BMC Remedy.
• Managing both Onshore and Offshore Team.
• Onboarding and Training New Joinee on the process.
• Providing Vendor Training on the outsourced process.
• Working in Agile Methodology.
• Creating standard operating procedures.
• Defined parameters for technical development tasks such as API and data acquisitions.
• Offered input on technical and platform-related strategic planning initiatives, prioritizing overarching business goals.
• Oversaw project budgets, milestones and team performance.
• Work with Product owner, advisor and developer to prioritize Issues.
• Active participant in daily sprint call.
• Monitoring, Managing and reporting daily, weekly and Monthly reports.
• Handling Access management on CyberArk platform.
• Providing support to the Incident management Team by doing L1 troubleshooting for High priority issues by being on bridge call till issue closure.
• Managing the issues for user accounts such as account lockout, password reset User creation / modification / deletion. Creating OU, Groups and assigning permissions.
• Create Safe Design and Dual Control procedures.
• Configuring Master Policy.
• Setting the password parameters depending on user requests.
• Using Bulk Upload Utility for Account On-boarding, Platform Management and Password Management.
• Working on Events and alerts which are generated by monitoring tools.
• Mentored junior team members, providing educational expertise on technical concepts.

· Ensure the smooth operations of all Application and availability of services to the customers.

· Actively handle Internal and External Audit for our system to provide information to clients.

· Involve with clients on calls related to SLA reports.

· Generating report from back end by writing SQL Scripts in SQL Server 2008 database per client requirement.

· Communicate with Client, analysts, product/project managers and developers regarding issues, requirements and enhancements.

· Ability to collaborate across multiple teams for process improvements and standardization.

· Involve in severity 1 or 2 Bridge calls from applications side issue.

· SharePoint Site Permissions and Administration.

· Provide technical expertise and assistance to the client till the issue is resolved.

· Applications Worked SharePoint, CRM, AVEKSA, Identity and Access Management, Sailpoint.

· Worked on Active directory in setting up a user account.

· Worked on client facing Issues in Aveksa related to Audit reviews generated.

· Working on Pending Change Requests in Aveksa.

. Transfer the knowledge to new team members to ensure proper transition.

· Preparing and presenting reports highlighting daily, weekly and monthly operations to Top Management in organization.

· Handle the communication with the Business and different teams to notify them about the issues and fixes as and when required.