Summary
Overview
Work History
Education
Skills
Languages
Certifications And Tools
Timeline
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Ayush Yadav

Ayush Yadav

Hilton Head Island

Summary

Hospitality proffesional with 2+ years international experience in luxury hotels in the U.S., Switzerland, and India. Skilled in front office supervision, VIP service, and guest satisfaction per Forbes Luxury Standards. Recognized for leadership and operational excellence with multiple accolades, including "Employee of the Month." Holds dual master's degrees in Hospitality and Tourism, along with a Gold Medal for academic achievement.

Diligent Desired Position with proven track record in managing front desk operations, ensuring smooth and efficient guest experiences. Successfully led team to enhance customer satisfaction and streamline check-in/check-out processes. Demonstrated proficiency in conflict resolution and multitasking in high-pressure environments.

Overview

4
4
years of professional experience

Work History

Front Desk Supervisor

The Sea Pines Resort
06.2024 - 06.2025
  • Implemented Forbes Luxury Standards to deliver personalized guest service.
  • Led, trained, and supported front office agents and interns, ensuring Forbes Luxury standards and team efficiency.
  • Managed third-party bookings and payments through platforms such as Expedia, Booking, and AMEX.
  • Oversaw financial transactions: processed payments, conducted shift audits, and ensured proper billing and compliance with hotel policies.
  • Provided concierge services, including making reservations.
  • Assisted management in hosting the RBC Heritage Golf Tournament.
  • Trained new staff in Forbes Luxury Service standards.
  • Surpassed guest expectations through attention to detail and personalized service.
  • Effectively resolved guest concerns and issues regarding their stay.
  • Recommended local activities and tours to enhance guest experiences.
  • Assigned rooms, managed room allocations, and coordinated with housekeeping and maintenance for readiness.
  • Stepped in as a Manager on Duty when needed, taking charge during high-volume periods or in the absence of the Front Office Manager.
  • Contributed to maintaining the hotel's prestigious Forbes star rating and best hotel status on Hilton Head Island.
  • Selected as the 'Employee of the Month' for April 2025 among over 500 employees.
  • Increased in-room dining service efficiency by 27% on the Forbes audit.
  • Received over 50 mentions for excellent customer service within 10 months, highlighted on TripAdvisor and in the company's feedback card.
  • Improved the departure service in the Forbes audit from 77% to 92%.

Food & Beverage Intern

Grand Hotel Europe
01.2024 - 05.2024
  • Greeting guests upon arrival, escorting them to tables, and assisting with menu inquiries.
  • Accurately and promptly take and serve food and beverage orders.
  • Handling guest requests and resolving any complaints professionally to ensure an excellent dining experience.
  • Upselling and suggesting additional items to enhance guest experience and maximise sales.
  • Shadowing managers and supervisors to gain exposure to F&B administration, inventory, and staff management tasks in a supervised manner.
  • Learning to multitask and operate under pressure during busy meal periods while maintaining accuracy and composure.
  • Developing a keen eye for detail, ensuring proper order entry, service timing, and presentation.

Crowne Plaza By IHG
01.2021 - 05.2021
  • Rotated through various hotel departments like Front Office, Housekeeping, Food & Beverage, Guest Services, HR and Marketing.
  • Observed and participate in daily departmental operations to learn procedures and best practices.
  • Learned and followed each department's Standard Operating Procedures (SOPs) and hotel policies.
  • Took initiative to show leadership potential and problem-solving skills.
  • Worked on cross-functional projects and presentations for management review.

Education

Masters of Science - Hospitality & Tourism

Edinburgh Napier University
01.2024

Masters of Business Administration - International Hospitality & Tourism Management

HTMi
01.2024

Bachelors of Hotel Management -

Amity University
01.2023

Skills

  • Leadership and Team Management
  • Adaptability and Flexibility
  • Guest Service Excellence
  • Cultural Awareness
  • Conflict Resolution
  • Multi-tasking
  • Sales Orientation
  • Interpersonal Skills

Languages

Hindi
English
German

Certifications And Tools

  • Oracle's Opera PMS
  • Agilysys V1 PMS
  • Oracle Micros
  • Amadeus Hotsos
  • CRM - Whistle, Kipsu
  • ADP
  • Third party booking admins - Expedia, Booking.com, Amex, Virtuoso.
  • Microsoft Office Suite

Timeline

Front Desk Supervisor

The Sea Pines Resort
06.2024 - 06.2025

Food & Beverage Intern

Grand Hotel Europe
01.2024 - 05.2024

Crowne Plaza By IHG
01.2021 - 05.2021

Masters of Science - Hospitality & Tourism

Edinburgh Napier University

Masters of Business Administration - International Hospitality & Tourism Management

HTMi

Bachelors of Hotel Management -

Amity University

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Ayush Yadav