Detail-oriented professional with a solid background in supervision and customer service. Known for addressing concerns swiftly and enhancing customer satisfaction through effective team leadership and inventory management.
Overview
5
5
years of professional experience
Work History
Supervisor
The Tube Car Wash
New Haven
06.2024 - Current
Supervised daily operations of car wash to ensure efficient service delivery.
Trained staff on safety protocols and customer service best practices.
Monitored equipment performance and reported maintenance needs promptly.
Ensured cleanliness of facility and maintained a welcoming environment for customers.
Communicated with customers to resolve concerns and improve satisfaction levels.
Implemented inventory management practices for cleaning supplies and materials.
Provided guidance and direction to subordinates regarding job duties and responsibilities.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Complied with company policies, objectives and communication goals.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Assistant Coach
Indiana Tech
Fort Wayne
06.2021 - 08.2025
Assisted in developing training programs for student-athletes at Indiana Tech.
Collaborated with head coach to create game strategies and practice schedules.
Supervised athlete conditioning sessions and monitored progress regularly.
Provided feedback on player performance during practices and competitions.
Coordinated travel arrangements for away games and tournaments effectively.
Fostered a positive team environment through mentorship and communication skills.
Conducted practice sessions and provided instruction to players on technique, strategy, and performance.
Assisted coach in organizing practices at home and away.
Provided guidance to players on sportsmanship, discipline, nutrition, injury prevention techniques.
Attended staff meetings to discuss strategies, tactics, and training schedules.
Assisted head coach in making decisions related to personnel moves such as recruiting, player selection.
Developed scouting reports and game plans for upcoming opponents.
Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
Production Line Worker
Multimatic Manufacturing
Fort Wayne
09.2021 - 04.2023
Operated machinery to assemble components efficiently on the production line.
Monitored product quality and ensured compliance with safety standards.
Conducted routine maintenance checks on machinery to prevent downtime.
Reported equipment malfunctions and participated in troubleshooting efforts.
Reported any malfunctions or breakdowns in the production process to supervisors immediately.
Maintained work area safety and appearance, focusing on safety, organization, and cleanliness.
Operated machinery according to safety regulations.
Performed quality control checks on assembled items.
Accounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash SystemsAccounts Receivable Specialist / Collections Specialist at Sonny's Enterprises/Sonny's Car Wash Systems/PECO Car Wash Systems