Beatrice Jones
Indianapolis
Summary
-Management Skills -Bilingual -Customer Service Specialist -Diversity -Organization Management - Fast Training
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Server/Bartender
Sunset Strip Business Association
Indianapolis
08.2021 - Current
- Provided excellent customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new servers on restaurant procedures and menu items.
- Handled customer inquiries and resolved issues promptly and professionally.
Dental Receptionist
24/7 Dental
Indianapolis
03.2023 - 08.2025
- - Call center
- - Customer service
- - Computer skills
- - Team Lead/Training
- Scheduled patient appointments and managed daily calendar efficiently.
- Greeted patients warmly and ensured a positive first impression.
- Managed patient records using dental practice management software.
- Verified insurance information and processed patient billing accurately.
- Coordinated communication between patients and dental staff effectively.
- Handled phone inquiries and responded to patient questions promptly.
- Assisted in maintaining a clean and organized reception area daily.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient's eligibility for benefits under various insurance plans.
Waitress
OutBack Steak House
Merrillville
08.2020 - 06.2023
- -Server
- -Bartender
- Provided excellent customer service to enhance dining experiences.
- Assisted guests with menu selections and food recommendations.
- Processed customer orders accurately and efficiently using POS systems.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining areas throughout shifts.
CNA
Aperion Health Center
Gary
08.2018 - 02.2020
- Provided compassionate patient care and assistance with daily living activities.
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted in maintaining a clean and safe environment for residents.
- Supported residents with mobility needs during physical therapy sessions.
- Documented patient information accurately in electronic health records.
- Educated families on patient care techniques and safety measures.
- Participated in training new staff on care procedures and protocols.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted patients in ambulation and transfers using proper body mechanics.
Store Manager Personal stylist
Akira
Chicago
11.2014 - 07.2018
- -Key Holder
- -Manager
- -Personal stylist
- -Keeping track of sales and tasks for employees
- -Reaching Sales goals
- -Maintaining a Clientele
- -Customer service
- -Team Lead awards
- -Store Location awards
- Managed daily store operations to ensure smooth workflow and customer satisfaction.
- Oversaw inventory management to optimize stock levels and reduce waste.
- Developed visual merchandising strategies to enhance product presentation and appeal.
- Resolved customer complaints swiftly to maintain a positive shopping experience.
- Collaborated with vendors for timely product deliveries and quality assurance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
Sales Representative
Forever 21
Merrillville
03.2014 - 11.2014
- -opening and closing store
- -cashier
- -team lead
- -organization
Education
Associate of Science - Nursing
Ivy Tech Indiana
Indianapolis, IN 08.2024 - 04.2026
CNA -
Aperion Nursing Home
DeMotte, IN 10.2019 - 11.2019
Honors Diploma -
Hobart Highschool
Hobart, INSkills
- Management Skills
- Bilingual
- Customer Service Specialist
- Diversity
- Organization Management
- Fast Training
- Appointment scheduling
- Patient care
- Customer service
- Electronic health records
- Team leadership
- Sales techniques
- Guest engagement
- Front-of-house display creation
- Quality control
- Performance improvement
Certification
CNA, Aperion Health Center
References
- Crystal Johnson, Manager, (317) 640-0805
- Leah Lewis, Manager, (317) 538-6331
- Shaniya Hill , Friend, +1 (219) 699-0828
Activities
- I enjoy Traveling
- Spending time with my Family
- Being an active member of the community participating in Youth Programs such as ASW a Foundation in my Local community
- I also am an active member of my church and enjoy talking to the youth.
Timeline
Associate of Science - Nursing
Ivy Tech Indiana
08.2024 - 04.2026
Dental Receptionist
24/7 Dental
03.2023 - 08.2025
Server/Bartender
Sunset Strip Business Association
08.2021 - Current
Waitress
OutBack Steak House
08.2020 - 06.2023
CNA -
Aperion Nursing Home
10.2019 - 11.2019
CNA
Aperion Health Center
08.2018 - 02.2020
Store Manager Personal stylist
Akira
11.2014 - 07.2018
Sales Representative
Forever 21
03.2014 - 11.2014
Honors Diploma -
Hobart Highschool