BEATRICE MARIA MIRANDA
Team Manager, IP Service Operations
New Delhi
Summary
Dynamic and results-driven professional with over nine years of experience in Legal Support Services, specializing in Operations, Docketing, and IP management. Currently managing multiple law firm projects and three key docketing clients as a Team Manager, leading a team of 12 members while fostering a culture of mentorship and collaboration. Expertise in end-to-end project ownership includes regular client engagement with critical accounts such as Hewlett Packard Enterprise, Womble Bond Dickinson, and Airbnb, ensuring high service standards through effective workflow management and performance monitoring. Proficient in patent and trademark prosecution processes, adept at client communications, quality assurance, and training new team members to maintain exceptional client satisfaction and operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
2
2
Languages
Work History
Team Manager, IP Operations
Clarivate
Noida
07.2016 - Current
- Managing multiple projects end to end as well as maintaining high quality value for multiple critical clients
- Managing a team of 12 people with different expertise, values, gender
- Managing workflow management, team performance, billing reports, time sheets, SLA/OPE and KPI’s
- Processing, docketing and database update for all incoming PTO actions and correspondence.
- Activity creation/document upload, additional reminders.
- Processing of documents which include communication notification to concerned attorneys, paralegals and case management group regarding the communication/notices.
- Handling Incoming and Outgoing Communication between the Client and Patent & Trademark Office and updating the Information on the IP Management Software Databases.
- Allocation of work according to experience and knowledge of the resource.
- Quality checking of documents along with processing depending on the bandwidth.
- Mentoring and training new resources.
HR Generalist
Shreedhar Milk Foods Ltd
New Delhi
11.2014 - 10.2015
- Managing an end-to-end data of approximately 35 employees.
- Monitoring the incoming sales and demand every day.
- Managing the team attendance and leave management.
- Creating monthly utilization reports and performance reports for each employee.
- Generating salary package for each employee within the stipulated time.
Management Trainee
Appco Group India
New Delhi
07.2014 - 08.2014
Education
M.com -
IGNOU
New Delhi07-2017
B. Com Honours -
Jesus And Mary College
New Delhi07-2014
12th -
St. Francis De Sales School
New Delhi04-2010
10th -
St. Francis De Sales School
New Delhi04-2008
Skills
- Operating Systems: All Microsoft Systems
- Software Applications: MS Office-Word, Excel & PowerPoint
- IP based Software: Foundation IP
- Interactive and good communication skills
- Innovative and capable of grasping new concepts
- Good at planning, organising and executing tasks
- Punctual and result oriented
- Positive and Decisive approach to tasks
- Efficient and Productive
- Mentoring and coaching new resources
- Customer focus and Operational excellence
Certification
Completed Certification of Demystifying IP & US Patent Life Cycle
Interests
Travelling, Cooking, Shopping, Dancing, Binge Watching Series
Accomplishments
- Ace Team – March 2025 (Quarter October – December 2024)
- Ace Manager – September 2024 (Quarter April – June 2024)
- Stellar Performance – August 2023 (Quarter April – June 2023), October 2022(Quarter Jul - Sep 2022), January 2021 (Quarter Oct – Dec 2020), June 2020 (Quarter Jan – Mar 2020)
- Also received multiple spot awards as well as best monthly performer awards.
- Best Group – Best Dance Group December 2016 issued by CPA part of Clarivate.
Timeline
Team Manager, IP Operations
Clarivate
07.2016 - Current
HR Generalist
Shreedhar Milk Foods Ltd
11.2014 - 10.2015
Management Trainee
Appco Group India
07.2014 - 08.2014
M.com -
IGNOU
B. Com Honours -
Jesus And Mary College
12th -
St. Francis De Sales School
10th -
St. Francis De Sales School
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