Beaulah Bhakre

• Company Overview: Working with Tata Consultancy Services for the 'Sony Music Entertainment' process (USA and UK).
• Responding to incoming service requests and incidents via phone, email, chat, or ticketing system, to provide technical support to users.
• Diagnosing and resolving hardware, software, and network issues for end users.
• Escalating complex issues to higher-level support teams or specialists when necessary.
• Tracking and documenting issues and resolutions in a ticketing system, ensuring accurate data entry, and detailed notes.
• Performing password resets and account unlocks for users across various systems and applications.
• Installing, configuring, and updating software applications for end users.

• Company Overview: Worked with Tata Consultancy Services for Puma Energy.
• Coordinating between the IT team and the associates involved in the transactions for project glitches, if any.
• Attending daily scrum client calls, arranging meetings to fill in the gaps if any, and updating the client with the current order status on the call.
• Extracting the daily order count for the day, and sending the Daily Status Report to stakeholders.
• Worked with Tata Consultancy Services for Puma Energy.

• Company Overview: Worked with Tata Consultancy Services for Dow Chemicals.
• Managing the smooth flow of materials from the warehouse to the customer base.
• Checking for the root cause investigation for delays or damages caused en route for the materials, and providing corrective action plans and preventive measures for the same.
• Maintaining a record and following up on any pending delays to the customer from the warehouse, within the set turnaround time.
• I have trained new trainees for the process and coached them initially with the transactions and the process as well.
• Coordinated with various courier services to track sampling shipments for customers, identifying delays, and making sure the shipments are delivered to customers.
• Worked on the SAP SCM application.

Worked with Tata Consultancy Services for Dow Chemicals.

• Company Overview: Worked with Tata Consultancy Services for Telstra.
• Confirming the appointments with small and medium business customers for the installation of digital office phone lines and internet, and coordinating with technicians as required.
• Dealing with project managers in helping technicians through inductions, if required, and to install the data services smoothly for small business customers.
• Worked with Tata Consultancy Services for Telstra.
• Role Purpose: To understand client requirements and perform data validations with the objective of helping the client provide smooth services to its clients in a timely manner within the limits of SLAs and client guidelines.
• Knowledge Management: Maintain documents of learning on a regular basis for future reference.
• Help the new members of the team with the process.

• Company Overview: Worked as a Customer Service Officer for Optus Telecommunications.
• Managed customer complaints and queries for the Home Phone and Small and Medium Business department.
• Resolved all issues with regard to faults by coordinating with the technical department.
• Protected the company's business interests and finances by acting prudently, and serving customers loyally and efficiently.
• Assisted customers with procedures such as the relocation of their landlines, cancellations, and changes of account holder procedures.
• Achievements: Recognized for enhancing client satisfaction through relationship management.
• Awarded for recognition of outstanding performance for the Customer Satisfaction Index.
• Recognized for delivering a superior customer service experience, helping others achieve success through coaching for great service, and proactively addressing clients' needs and meeting commitments.