Hostess
Granite City Food & Brewery
02.2023 - 09.2024
- I answered customer questions about hours, seating, and menu information.
- Greeted guests warmly and provided a friendly service, greeting at least 35 people per shift.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone and informed patrons of accurate wait times.
- I trained new hosts on customer service and restaurant practices/policies with success.
- Organized, stocked and cleaned establishment's front lobby as well as restrooms during shifts to maintain a clean & welcoming environment.
