Bee Bee Sakina

Learning and Development

• Established Learning and Development (L&D) programs from the ground up in Builder Vertical.
• Designed tailored curriculum aligned with Nobroker's goals and culture.
• Created engaging training content and integrated modern learning technology.
• Implemented assessment and feedback mechanisms for continuous improvement.
• Collaborated with stakeholders to align L&D programs with organizational objectives.
• Transformed new hire onboarding into efficient and engaging experience.
• Contributed significantly to employee growth and overall company success.
  

Talent Management

• Started aligning talent strategies with organization's business objectives to enhance overall performance.
• Have identified key competencies for all roles to facilitate recruitment of suitable talent for specific roles, To implement up-skilling initiatives for current talents, To lay groundwork for future promotions based on competency assessments and to prepare for effective succession planning.
• Developed variety of assessments to evaluate and measure identified competencies within talent pool.
• Currently engaged in conducting performance reviews for each talent, utilizing Assessment Center outcomes.
• In process of creating individualized development plans aimed at enhancing talent growth and engagement.

• Provide organizational leadership to plan and implement strategic training and development opportunities for 150 Pan India employees.
  
• Prepare and develop training content and scripts in accordance with current training methodologies, theories, and practices.
  
• Review course critiques using relevant methodologies to ascertain effectiveness of course content and quality of instruction.
  
• Oversee instruction content and ensure training is incorporated in organizations overall learning objectives.
  
• Design and deliver engaging in-person and remote training sessions that improve employee performance and productivity
  
• Collaborate with cross-functional teams to ensure training programs align with organizational goals and objectives
  
• Analyze performance data and make recommendations for program improvements based on measurable outcomes.
  
• Build strong relationships with stakeholders and foster positive learning culture throughout organization
  
• Assessed quality and effectiveness of ongoing training programs to drive continuous improvement.
  
• Adapted delivery of training programs to suit different client needs.
  
• Motivated employees to achieve professional goals, improving future employability.
  
• Prepared and distributed instructional training materials such as handbooks, visual aids and step-by-step guides.
  
• Empowered employees to reach specific business goals with set timeframes.

• Employed critical analysis and exceptional communication skills to design solutions for customers along with increasing revenue
• Used effective people management and organizational abilities to motivate teams with various approaches.
• Increased overall productivity by working to understand personal goals of team members, raising job satisfaction scores.
• Employed persuasive upselling techniques to increase sales by 30%.
• Devised processes to boost long-term business goals and increase profits.
• Demonstrated sales-focused approach to customer service, continually achieving goals and expanding customer base.
• Managed 120+ staff using targeted approach to training, hiring and employee engagement.

• Formulated various courses with its budgets to facilitate smooth financial operations and meet business targets.
• Managed 15+ projects concurrently, using prioritization and time management skills to meet deadlines consistently.
• Employed exceptional subject matter experts from around globe to create and develop courses.
• Supported timely delivery of projects, ensuring outstanding quality and standards.
• Project managed in line with budget and timeframe constraints.

• Analyzed team performance and identified opportunities for additional training.
• Developed effective training plans based on department needs and objectives.
• Supported productivity increase and business growth through new hire training and mentoring.
• Brought in new tools and process to make training effective.
• Increased overall call quality score from 58% to 74.

• Oversaw team performance and offered valuable feedback to boost productivity while upholding high-quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Managed team members to ensure adherence to established procedures and quality standards.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Exceeded Team Target for 4 quarters Promoted to Quality and Training Team for Online Sales.

• Provided excellent customer service to enhance relationships and stimulate future revenue growth.
• Assisted in development and implementation of customer relationship strategies.
• Responded to customer inquiries, concerns, and requests in timely and professional manner.
• Identify opportunities for upselling and cross-selling.
• Topped CSAT scores 12 times during tenure.
• Topped Sales revenue 10 times during tenure.
• Promoted as Team Leader.