Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
Beena Das

Beena Das

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

13
13
years of professional experience

Work History

Team Leader

TATA CONSULTANCY SERVICE
Gurgaon
11.2020 - Current
  • Taking Care of Team Targets, driving numbers to achieve the monthly Goal
  • Tracking Daily, Weekly, Monthly and Annual Team Performance.
  • Sharing Continues feedback on improvement areas
  • Motivate Team to work with a smile and encourage them to drive numbers

Process Trainer

TATA CONSULTANCY SERVICES
Gurgaon
12.2019 - 10.2020
  • Facilitate Product Knowledge based requirement as per the process specification
  • Coach and mentor associates to facilitate a smooth transition to the Production floor
  • Provide feedback of the quality evaluation to the associate on regularly base and follow up for development

Process Associate

TATA CONSULTANCY SERVICE
Gurgaon, Haryana
01.2016 - 12.2019
  • Skip trace to locate the responsible party in order to initiate the collection process and resolve the delinquency.
  • Effectively negotiate with a customer focused mind-set, and discuss alternate payment arrangements and repayment plans for customers in financial difficulty.
  • Analyzed customer needs and made arrangements adhering to company policies.
  • Collects accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives.

Process Associate

Customer Service Executive/Level 1 Technician
Gurgaon, Haryana
04.2011 - 12.2015
  • Ensure to attend all incoming calls of customers.
  • Ensure resolution to customer queries, requests and concerns related billing.
  • Ensure to record customer feedbacks.
  • Conduct client satisfaction survey.
  • Ensure 90% & above positive CSAT.
  • Ensure retention of customers.
  • Assist customer to install software.

Education

Skills

Strong Customer Service Orientationundefined

Timeline

Team Leader

TATA CONSULTANCY SERVICE
11.2020 - Current

Process Trainer

TATA CONSULTANCY SERVICES
12.2019 - 10.2020

Process Associate

TATA CONSULTANCY SERVICE
01.2016 - 12.2019

Process Associate

Customer Service Executive/Level 1 Technician
04.2011 - 12.2015

Beena Das