Beena Johnson
Pune,MH
Summary
Dynamic career of over 18+ years in Operations, Quality and Training, reflecting pioneering experience and success in achieving improvements within organization. Exposure in team handling, reporting, coaching. Inspired each and every team member to perform better u. Organized training workshops to improve the performance of the members who have high concern regarding the problem they face in the learning process. Stupendous communication, interpersonal & analytical skills with unique combination of time management, strategic thinking, communication and influencing abilities. Passionate Mentor – Quality -excellence.
Overview
19
19
years of professional experience
1
1
Language
Work History
Team Leader(Training)
Wipro Limited.
09.2005 - 04.2013
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Held weekly team meetings to inform team members on company news and updates.
- Built strong relationships with customers through positive attitude and attentive response.
Quality Team Leader
Teleperformace. ltd
10.2014 - 04.2024
- Assisted with documenting key processes and procedures .
- Actively participated in Lean Six Sigma projects, driving process improvements for increased operational efficiency.
- Coached team members on best practices in quality assurance, fostering a culture of excellence and accountability.
- Reduced production defects by streamlining processes and refining team communication strategies.
- Recognized outstanding achievements within the team, instilling motivation for continued excellence in daily operations.
- Created and processed discrepancy reports and helped resolve ongoing problems for line optimization.
- Collaborated with cross-functional teams to drive continuous improvement initiatives in the production environment.
- Improved customer satisfaction ratings by addressing and resolving product issues promptly.
- Coordinated with shift management to establish clear expectations and complete daily quality assignments.
- Enhanced product quality by implementing robust testing procedures and quality control measures.
- Helped conduct internal and vendor quality audits to satisfy SOP requirements.
Education
Bachelor of Science (Ist Division) - Mathematics
Pune University
Bachelor of Education - undefined
Pune University
Skills
Team Supervision
Teamwork and Collaboration
Work Planning
Team motivation
Mentoring
Quality Improvement
Documentation And Reporting
People Management
Client Service
Coaching and Mentoring
Feedback Delivery
Accomplishments
Was awarded Best Quality Analyst for Second Quarter
Extracurricularactivities
Listening to music, Baking ,making chocolates ,Been creative
Training
- Train The Trainer certified (Wipro Ltd)
- Leadership Skills
- Coach-cum-Mentor
- Attended various personality enhancement trainings like Feedback skills
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Malayalam
Beginner (A1)
Hindi
Upper intermediate (B2)
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Interests
Cooking,baking,making chocolate ,gift wrapping ,music
Timeline
Quality Team Leader
Teleperformace. ltd
10.2014 - 04.2024
Team Leader(Training)
Wipro Limited.
09.2005 - 04.2013
Bachelor of Science (Ist Division) - Mathematics
Pune University
Bachelor of Education - undefined
Pune University