Beena Singh
Noida
Summary
Dynamic Operations Manager with a proven track record at Investors Clinic Infratech, excelling in project management and process optimization. Skilled in fostering builder relationships and enhancing customer satisfaction, I leverage market analysis to drive strategic decisions, ensuring successful project delivery and collaboration while maintaining a focus on performance tracking and contract management.
Overview
15
15
years of professional experience
Work History
Operations Manager
Investors Clinic Infratech Private Limited
Noida
01.2019 - 03.2025
- Builder Relationship Development: Establish and maintain strong, long-term relationships with builders and developers to ensure smooth project delivery and create opportunities for collaboration on upcoming developments.
- Project Coordination: Act as the central point of contact between builders, brokers, and internal teams, coordinating schedules, timelines, and key project milestones to ensure alignment and successful delivery.
- Brokerage Support: Work closely with the brokerage sales team to ensure they have the latest information on builder developments, new project launches, and available inventory, enabling them to effectively market and sell properties.
- Contract and Agreement Management: Assist in the preparation, review, and management of contracts between builders and the firm, ensuring that terms are clear, competitive, and in line with the firm's strategic goals.
- Process Optimization: Streamline operational workflows between builders, brokers, and the firm to ensure the smooth flow of information and resources, reducing delays and improving project timelines.
- Market Analysis & Insights: Provide market trends and insights to both builders and the sales team to help shape project offerings, pricing strategies, and promotional efforts, ensuring they align with current market demands and consumer preferences.
- Problem Resolution: Address any issues or challenges between the brokerage team and builders, whether related to project delays, quality concerns, or contract terms, ensuring swift resolution to minimize disruptions.
- Performance Tracking & Reporting: Track the performance of builder relationships and project progress, generating reports on key metrics (e.g., project timelines, sales performance, customer feedback) to inform decision-making and strategic planning.
- Sales Strategy Support: Collaborate with the sales team to create strategies that promote builder properties, utilizing market data, builder offerings, and sales goals to drive successful transactions.
- Customer Satisfaction: Work to ensure that builder projects meet the expectations of the sales team and clients, focusing on quality, delivery, and post-sales support to drive customer satisfaction and repeat business.
Executive
iEnergizer
Noida Sector 62
01.2010 - 01.2015
- Customer Support & Problem Resolution: Handle inbound customer calls related to product and service inquiries, technical support, billing issues, account management, and general assistance, ensuring all concerns are addressed with professionalism and efficiency.
- Product Knowledge: Stay well-informed about Vodafone’s range of products and services, including mobile plans, broadband, and accessories, to provide accurate and up-to-date information to customers and help them make informed decisions.
- Issue Resolution: Proactively resolve customer issues and complaints by troubleshooting and offering appropriate solutions, escalating complex issues to higher-level support when necessary, and following through until resolution.
- Account Management: Assist customers with account-related services such as bill payments, plan changes, service upgrades/downgrades, account updates, and troubleshooting technical issues with mobile or broadband services.
- Cross-selling & Upselling: Identify opportunities to upsell or cross-sell relevant Vodafone products and services, enhancing customer value while achieving sales targets in a manner that aligns with customer needs.
- Customer Education: Educate customers on the features, benefits, and usage of Vodafone products and services to ensure they make the most of their subscriptions and avoid common issues.
- Record Keeping & Documentation: Accurately document customer interactions, feedback, and issue resolutions in the company’s CRM system, maintaining detailed records for future reference and follow-up.
- Customer Retention: Provide personalized solutions to retain customers, resolve service disruptions, and minimize churn by offering value-added services and ensuring customer satisfaction.
- Compliance & Company Policies: Adhere to Vodafone's policies, procedures, and data protection regulations while handling customer information and interactions.
- Team Collaboration & Reporting: Work collaboratively with other team members and departments to resolve complex issues and share knowledge, and report customer feedback and recurring issues to management for continuous service improvement.
Education
Bachelor of Arts -
CH. CHARAN SINGH UNIVERSITY
SECTOR 35 NOIDA01-2007
INTER -
CRS GIRL INT COLL SADARPUR
SECTOR 44 NOIDA01-2004
HIGHSCHOOL -
CRS GIRL INT COLL SADARPUR
SECTOR 44 NOIDA01-2002
Skills
- Project management
- Contract management
- Process optimization
- Market analysis
- Performance tracking
- Customer relationship management
Timeline
Operations Manager
Investors Clinic Infratech Private Limited
01.2019 - 03.2025
Executive
iEnergizer
01.2010 - 01.2015
Bachelor of Arts -
CH. CHARAN SINGH UNIVERSITY
INTER -
CRS GIRL INT COLL SADARPUR
HIGHSCHOOL -
CRS GIRL INT COLL SADARPUR
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