BEHARA SRILATHA
BANGALORE
Summary
Customer Service/Semi-Technical Associate at Tech Mahindra with expertise in troubleshooting complex technical issues and improving customer satisfaction. Demonstrated effective communication skills and adaptability in diverse situations, utilizing networking and problem resolution abilities to achieve successful outcomes. Recognized for leadership and initiative in providing high-quality support.
Overview
1
1
year of professional experience
Work History
Customer Service/Semi-Technical Associate
Tech Mahindra
Hyderabad
01.2015 - 02.2016
- Providing Technical assistance for customers over phone for leading ISP partner
- Handle technical support related queries for customers
- Provide prompt, reliable and accurate information on the below to customers while maintaining effective communications during conversation
- Assisting in creating the dialler, static and dynamic IP configuration and all diagnosis steps required to make the device accessible to internet for all types of OS devices
- Supporting in setting up different routers and their configurations along with providing necessary troubleshooting steps.
- Guiding/assisting/trouble shooting all the technical errors like page cannot be displayed, 651 errors, 404 error etc.
- Assisting the on field staff by providing the necessary inputs in resolving the customer query
- All ISP tariff and billing related Query/request/complaint
- Account management online and through self-help options
- Online sales and promoting the new plans and benefits
- Accurately log/Document all interactions with Customers via CRMS
- Ensure timely resolution while maintaining the highest level of quality support in every customer interaction
- Recognize and adjust support approach to accommodate all levels of customer’s experience
- Educate customers on support options, and the steps being taken to resolve the issue, including on call assistance and helping through service manuals
- Communicate positively with team members, customers, and other partners
- Escalate issues to the appropriate department according to Procedures
- Assist the customer in resolving their service related issue according to documented procedures and processes
Education
POST GRADUATION IN DATA SCIENCE AND BUISNESS ANALYTICS - Data Science
GREAT LAKES
BENGALURU09-2023
B.Tech - ECE
Samskruti College of Engineering & Technology
Hyderabad01.2014
Intermediate -
Narayana Junior college
Hyderabad01.2010
High School Diploma -
BHASHYAM PUBLIC SCHOOL
HYDERABAD03-2008
Skills
- Ability to take initiative
- Work independently
- Excellent communication skills
- Highly skilled at grasping new things
- Adapting to changes
- Honest
- Sincere
- Presentation skills
- Problem Troubleshooting and Resolution
- Creative Talent
- Multicultural Understanding
- Operating System: Windows XP
- Windows 7
- Languages: Basics of ‘C’
- C
- NET
- Embedded C
- VLSI programming
- Web Framework: NET Framework
- Database: MS Office
- Other tools: MATLAB
- Microcontrollers
- Networking: CCNA Basics
- Good communication skills
- Ability to deal with people diplomatically
- Quick learner
- Hard worker
- Leadership abilities
- Class Representative
Hobbies and Interests
- Internet surfing
- Travelling
- Playing Badminton and other games
Projects
Main Project, Speed detection of a vehicle & Auto informing system. Mini project, LCD based Digital alarm clock using 8051 Micro controller. Technical Seminar, A new generation system to detect human beings buried under earthquake rubble.
Languages
- English
- Hindi
- Telugu
- Odia
Trainings Attended
- Basic Soft skills conducted by college
- Information Security & Ethical hacking conducted by Virscent Technologies Pvt.Ltd
- HDL Programming & Applications in VLSI conducted by Vedic school of VLSI Design
- .NET training and certified at CEC
Timeline
Customer Service/Semi-Technical Associate
Tech Mahindra
01.2015 - 02.2016
POST GRADUATION IN DATA SCIENCE AND BUISNESS ANALYTICS - Data Science
GREAT LAKES
B.Tech - ECE
Samskruti College of Engineering & Technology
Intermediate -
Narayana Junior college
High School Diploma -
BHASHYAM PUBLIC SCHOOL
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