With over 21 years of experience in HR, I have gained extensive knowledge in talent acquisition, workforce management, and strategic resource planning. Throughout my career, I have been involved in the entire talent supply chain, including demand and supply planning, recruiting, workforce deployment, career development, and sourcing analytics. My expertise also extends to areas such as manpower planning, talent development and deployment, employee engagement, competency development, vendor management, and bench management. I have successfully formulated and implemented various sourcing policies, processes, and programs aligned with corporate strategy. My ability to understand business problems and provide consultative and strategic leadership has allowed me to design and implement effective solutions. As a leader, I excel in people management and possess strong training, mentoring, motivating, and leadership skills. I am results-oriented with a flexible approach to managing multiple priorities in fast-paced environments. With exposure to global work environments and a customer-centric approach, I have honed my stakeholder management skills. Additionally, my experience working onsite in the US has given me a deep understanding of US recruitment. I am skilled in identifying and implementing tools/systems to enhance sourcing effectiveness and improve candidate experience. Having been closely associated with PCMM Level 5 and CMMI Level 5 assessments as an RMG/recruitment representative, I am well-versed in best practices. Alongside excellent communication and presentation capabilities, I possess strong analytical skills.
Overview
22
22
years of professional experience
Work History
DIRECTOR – TALENT ACQUISITION & WORKFORCE MANAGEMENT
G10X
03.2022 - Current
Company Overview: g10x.com
Setting up the Talent Acquisition & Workforce Management Function from scratch
Defining the Policies, Processes and Standard Operating Procedures (SOP) to optimize the Sourcing function
Working closely with the leadership, sales and delivery team to finalize the Overall Global Hiring Plan in accordance with the Account operating plan (AOP) defined
Finalizing the Competency/Skill development (Cross skilling/Upskilling) plans of employees in coordination with Delivery Leads
Managing the staffing and utilization of resources across various projects with heavy focus on Cost, Quality, Speed & Margins
Directly getting involved in key leadership/senior level and critical position hiring in the company
Periodic review with Business Finance and Delivery on the AOP, Project profits (GPM), Utilization etc and ensuring required fine tuning to meet the defined corporate targets
Closely working with the team to ensure the GPM targets are met for every hiring and the channels of sourcing are optimized
Setting up KPI/KRA for the team and guiding/supporting them to ensure they are successful
New Partner/Vendor identification, evaluation and empanelment to fuel growth
Part of the Leadership team, responsible for providing direction and consultation to the business, on emerging trends, new geographies and market Intelligence, to make calculated business decisions
Ensuring proper Resource Utilization, Billable Utilization and Pyramid Structure within every project/account
Deciding the skills, volume and budget around Strategic hiring, Fresher hiring etc
Implementation of various Recruitment Campaigns, Sourcing Events and Branding efforts to attract the best-in-class talent and to ensure better Candidate Experience
Setting up the Workforce Management Function from scratch
Streamlining the Policies, Processes and Workflow, to optimize the Talent Supply Chain function of Cloudcover
End to End Workforce Planning and Deployment (Demand-Supply Planning) across multiple clients under different domains such as BFSI, Retail, Media & Entertainment, Education, Gaming, Healthcare etc
Finalizing the Global Hiring Plan in coordination with Leadership team, Sales and Delivery
Finalizing the Competency/Skill development plans of employees in coordination with Delivery Leads
Managing the staffing and utilization of resources across various projects with a heavy focus on Cost, Quality & Margins
Providing resources with the right skills at the right time for the right opportunity ensuring the right cost & margin
Working with L&CD team on Upskilling & Cross skilling
Data Driven Analysis and Reporting to Leadership team on Sourcing
Cldcvr.com (Now: OLLION)
SR. MANAGER – RESOURCE MANAGEMENT & RECRUITMENT
UST (Previously UST Global)
07.2003 - 05.2021
Company Overview: ust.com
Managing an ambitious high performing team of 96 resources, spread across 8 Countries and 16 different offices, which includes Resource Management, Talent Acquisition/Recruitment, Vendor Management and Talent Pool/Bench Management professionals
Closely work with the Leadership team to understand the Geo strategy, Center Heads to understand the Center strategy and Client Partner/Delivery Leaders to understand the Client Pulse, Competitive Scenario & its impact, Opportunity pipeline etc to develop the Sourcing Strategies and models which help business teams to perform to their fullest potential
Leading the Sourcing department with a focus on driving accountability, shaping the Talent acquisition & development strategies, execution efficiency, supporting department-wide growth and development, and team alignments
Working closely with various departments like Finance, HR, Compensation and L&CD, providing them with insights that are impacting business and establishing strategies, processes and policies to bridge any gap, to support business growth
New Partner/Vendor identification, evaluation and empanelment to fuel growth
Responsible for providing direction and consultation to the business on emerging trends and best practices that impact and influence acquisition and attraction of key talents
Developed innovative sourcing strategies, programs and procedures that ensured a consistent and positive candidate experience, which increases the prospects of acquisition and retention of talent
Prepare and review the annual recruitment budget in coordination with Business Finance and Sourcing Director
Demand forecasting in coordination with business leaders, Work Force planning and Strategic Sourcing decisions based on past trends and market intelligence
Ideation, Program design, budget review/approval and implementation of various Recruitment Campaigns, Sourcing Events and Branding efforts to attract the best-in-class talent
Providing directions to the Resource Management team to implement the Account Operating Plans, Talent/Competency Development Plans, Pyramid Correction, Onsite-Offshore mix, Talent Rotation, Retention and Succession Plans
Working closely with the Talent Pool Managers to optimize the Bench percentage across different technology/location/experience range, strategic hiring needs to Organizational Pool, Talent Upskilling and Cross skilling needs and Competency assessments and Rollover plans
Provide Strategic and Operational leadership to the Recruitment Managers to devise and implement recruitment plans, Strategic drives/events and Campaigns
Responsible for digital transformation of Processes and Tools/Systems for Recruitment & Resource Management Function
Designed Frameworks & Policies to enable smooth People Supply Chain Processes across the Organization
Identified & Implemented NextGen analytical tools for business reporting and predictive analysis of demand and supply planning
Defining the Key Result Areas for the team and its alignment to Organizational goals
Guiding and Supporting team members to innovate and take initiatives
Analysis & Reporting of Sourcing Metrics to ensure it aligns with the targets set and any course correction taken to optimize the results
Ust.com
Education
Master of Business Administration (MBA) - Distance Education
ICFAI University
Trivandrum
03.2009
Bachelor of Technology (B-Tech) - Mechanical Production Engineering
Kerala University
Trivandrum
03.2003
Skills
Strategic Workforce Planning
Demand Forecasting
Capacity Planning
Talent Acquisition
Workforce Management
Competency Development
Resource Mobilization
Retention Strategy
Resource Utilization
Billability Analysis
Pyramid Structure Analysis
Succession Planning
Talent Rotation
Vendor Management
Bench Management
Campus Recruitment
Staffing Budget Management
P&L Management
Sourcing Process Implementation
Policies Implementation
Change Management
Governance
Tools Identification
System Implementation
Actor guidance
Training
Servant Leadership Training
Stephen Covey’s 7 Habits of Highly Effective People
Stephen Covey’s Great Leaders, Great Teams, Great results
Team Leadership Program by Dr. Rajesh Parekh from Dale Carnegie India
Advanced Team Leadership Program by Anand Krishna
Personal Information
Gender: Male
Nationality: Indian
Marital Status: Married
Timeline
DIRECTOR – TALENT ACQUISITION & WORKFORCE MANAGEMENT