Bejoy Joy
Retail Management
Bangalore
Summary
An entrepreneur mind set with 20+ years rich experience in Jewellery retail industry. Forward thinking and ability to lead a team, smooth and ensure achieving goal. With strong analytical skill and expertise in the area of Store operations, merchandising, vendor development & management, team management and setting up retail operational standards and managing in the ground level.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Lead Operations & Merchandising
i3 Gifting Solution Private Limited
Bangalore
03.2014 - Current
- Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within C&M environment.
- Performed quality control and monitored production efforts.
- Planning & selecting product line. Vendor development, negotiation & management. Strategic tie-ups with corporate clients & institutions & vendor.
- Market research, trend analysis & core positioning and messaging for the product.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
Sr.Manager
Gili India Limited
Mumbai
09.2011 - 03.2014
- Demand Planning & forecasting.
- Implemented best merchandising practice based on data analysis and improved sales up to 30%.
- Collaborated with team members to achieve target results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Providing direction, motivation & training and ensuring optimum performance.
- Mapping franchisees, business associates and providing best service and solutions to them backed up by prompting outcomes, keeping in mind to maintain healthy and mutual understanding.
Asst.Manager
Joy Alukkas India Pvt. Ltd
Mumbai
05.2005 - 05.2009
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Cross-trained existing employees to maximize team agility and performance.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Lead a team of 27 and achieved monthly targets consistently.
- Developing store strategies to raise customers pool, expand store traffic and optimize profitability. Implementing BTL activities and customer engagement activities.
- Store auditing ensure compliance with policies and procedures laid by the company.
Sales Executive
Maharani Jewellers Pvt. Ltd
08.1999 - 01.2005
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
- Developed and led sales training initiatives for employees and teams across organization.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
MBA - Supply Chain Management
United Business Institute
Mumbai 05.2006 - 05.2009
BBA - Business Administration
Annamalai University
Tamilnadu 04.2007 - 05.2009
Skills
Retail Jewelry Operations
Certification
Diamond Grading (GIA)
Timeline
Lead Operations & Merchandising
i3 Gifting Solution Private Limited
03.2014 - Current
Sr.Manager
Gili India Limited
09.2011 - 03.2014
BBA - Business Administration
Annamalai University
04.2007 - 05.2009
Diamond Grading (GIA)
08-2006
MBA - Supply Chain Management
United Business Institute
05.2006 - 05.2009
Asst.Manager
Joy Alukkas India Pvt. Ltd
05.2005 - 05.2009
Sales Executive
Maharani Jewellers Pvt. Ltd
08.1999 - 01.2005
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