Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Interests
Quote
Timeline
SalesManager
Belinda Gonsalvez

Belinda Gonsalvez

Operations Manager - KYC Reviews
CHENNAI,Tamil Nadu

Summary

Diligent Operation manger bringing 10 years of experience in production management, organisational development and team building within diverse industries. Proficient in planning, coordinating and executing successful production strategies, including efficiency and quality strategies. Adept at improving operational stability, efficiency and profitability through data analysis and process improvement ideas. Team-minded individual with ability to work well with senior stakeholders and effectively prioritise tasks.

Overview

5
5
Languages
2
2
Certifications
6
6
years of post-secondary education
9
9
years of professional experience

Work History

Operations Manager, KYC

Société General Global Solution Centre
CHENNAI, Tamil Nadu
01.2020 - Current
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 26-member management team with related direct reports.
  • Adjusted end-to-end KYC - reviews process needs to align with daily targets set hence meeting operational and business goals without compromising on quality results.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Consulted with compliance department to create regulatory reports.
  • Managed communications during major technology outages, natural disasters, virus outbreaks.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.

Account Manager Europe

YUME
CHENNAI, Tamil Nadu
06.2017 - 01.2019
  • Developed campaigns, led design and tracked results.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics.
  • Collected performance data on each promotion to better plan future events.
  • Collaborated with employees to update account information quickly and accurately.
  • Strategically targeted customers for product sales and closely monitored effectiveness of campaigns.
  • Kept stakeholders up-to-date on details pertaining to client projects.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.

Team Lead/ Reporting Lead

Hewlett Packard
CHENNAI, Tamil Nadu
12.2004 - 05.2011
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Automation of foreign language template which resulted in faster output (translation) and elimination of non-value-added work
  • Took on additional job duties, including PMO and MIS during unexpected backlog, resulting in meeting project target date.
  • Production planning and managing day-to-day operations reports
  • Preparing the monthly Performance dashboard for the team

Education

Master of Arts - French Language And Literature

University Of Madras
Chennai
07.2000 - 07.2002

Bachelor of Arts - English Literature

Stella Maris College
Chennai
06.1994 - 06.1998

Skills

Risk analysis

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Certification

Diplôme De Langue Française at Alliance Française Chennai

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

CAMS ( Anti Money Laundering certification) (Ongoing)

Quote

Nothing in life is to be feared. It is only to be understood.
Marie Curie

Timeline

Operations Manager, KYC

Société General Global Solution Centre
01.2020 - Current

Account Manager Europe

YUME
06.2017 - 01.2019

Japanese Language Proficiency N5

01-2014

Team Lead/ Reporting Lead

Hewlett Packard
12.2004 - 05.2011

Master of Arts - French Language And Literature

University Of Madras
07.2000 - 07.2002

Diplôme De Langue Française at Alliance Française Chennai

06-2000

Bachelor of Arts - English Literature

Stella Maris College
06.1994 - 06.1998

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Belinda GonsalvezOperations Manager - KYC Reviews