Bella
Massage Therapist
Bengaluru
Summary
Seasoned Massage Therapist with a proven track record at VIP International Spa, excelling in Swedish and deep tissue massage techniques. Renowned for building strong client relationships and enhancing physical wellness, leading to significant client retention. Expert in creating personalized treatment plans, ensuring high levels of customer satisfaction through exceptional service and professional care.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Massage Therapist
VIP International Spa
12.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Maintained client treatment records and designed long-term care programs for return customers.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Provided deep tissue massages for alleviating chronic pain, resulting in significant client satisfaction and retention.
- Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
- Educated clients on benefits of massage and recommended home care techniques.
- Established and implemented massage protocols and procedures.
Massgae Therapist
Ramada Hotel
01.2021 - 12.2023
- Experienced Massage Therapist with 4 years of hands-on practice in Swedish, Aroma, and Balinese massage techniques, offering personalized treatment plans to meet client needs and preferences.
- Proficient in Swedish Massage for stress relief, relaxation, and improved circulation, utilizing long, flowing strokes to promote overall well-being and rejuvenation.
- Strong Client Relationship Skills, ensuring a safe and comfortable environment for clients by maintaining confidentiality, professionalism, and personalized care during each session.
- Client-Centered Approach, consistently assessing client needs and preferences to create customized treatment plans that promote relaxation, pain relief, and physical wellness.
- Ability to Handle a High Volume of Clients while maintaining the highest standards of care, attention to detail, and excellent service in a fast-paced environment.
Education
12th -
Bengal University
West Bengal 04.2001 -
Skills
Swedish massage
Stress relief massage
Massage techniques
Aroma therapy
Deep tissue massage
Trigger point massage
Front desk management
Relationship building and management
Timeline
Massage Therapist
VIP International Spa
12.2023 - Current
Massgae Therapist
Ramada Hotel
01.2021 - 12.2023
12th -
Bengal University
04.2001 -
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